Title: Not Recognising CloudProxy Last modified: August 22, 2016 --- # Not Recognising CloudProxy * Resolved [ljmac](https://wordpress.org/support/users/ljmac/) * (@ljmac) * [11 years, 8 months ago](https://wordpress.org/support/topic/not-recognising-cloudproxy/) * Hi, * This is a very useful plug-in – thanks * I already have a CloudProxy account, but even though I’ve entered my CloudProxy API key, it is only recognised on the “Firewall (WAF)” tab. It is not recognised on either the “Site Info” or “Hardening” tabs. How can I fix this? * Also, it doesn’t seem to be recognising an htaccess rule I have blocking access to PHP files in wp-includes. I suspect this is because my rule is in my main htaccess file, rather than in a separate file inside wp-includes. Is this correct? * Regards, Lee * P.S. CloudProxy is awesome – I’m intending to post a five star review once I get these minor issue sorted. * [https://wordpress.org/plugins/sucuri-scanner/](https://wordpress.org/plugins/sucuri-scanner/) Viewing 8 replies - 1 through 8 (of 8 total) * [Akira Leir](https://wordpress.org/support/users/akiraleir/) * (@akiraleir) * [11 years, 8 months ago](https://wordpress.org/support/topic/not-recognising-cloudproxy/#post-5353905) * Had the exact same question a few days ago; luckily, Sucuri’s support is really fast on their website. * You’re supposed to get another API key just for the plugin and its other functions( clicking the button inside the blue warning banner at the top). * As for the second question, I guess that’s how it normally works. * Thread Starter [ljmac](https://wordpress.org/support/users/ljmac/) * (@ljmac) * [11 years, 8 months ago](https://wordpress.org/support/topic/not-recognising-cloudproxy/#post-5353916) * Thanks for the response AkiraLeir, but I’ve already got a separate API key for the plug-in and still no dice. I’ll try their on-site support – as you say it is very fast! * [yorman](https://wordpress.org/support/users/yorman/) * (@yorman) * [11 years, 8 months ago](https://wordpress.org/support/topic/not-recognising-cloudproxy/#post-5354002) * I am aware of the issue, ignore the warning for now, I will add a new verification in the next version of plugin. * [yorman](https://wordpress.org/support/users/yorman/) * (@yorman) * [11 years, 7 months ago](https://wordpress.org/support/topic/not-recognising-cloudproxy/#post-5354093) * The patch for this bug was added with changeset [1010806](https://plugins.trac.wordpress.org/changeset/1010806), the QA team is still reviewing the changes, the new code will be released with a new version when they finish the tests. * Thread Starter [ljmac](https://wordpress.org/support/users/ljmac/) * (@ljmac) * [11 years, 6 months ago](https://wordpress.org/support/topic/not-recognising-cloudproxy/#post-5354106) * Hi Yorman, * I’ve just installed the latest version and I see this is fixed now – thanks! * However, I am now getting a strange error message that I haven’t seen before: * “Sucuri: Error retrieving the WordPress core hashes, try again.” * This doesn’t appear to effect the functionality of the plug-in at all. I am running 3.7.5. * [jcimb](https://wordpress.org/support/users/jcimb/) * (@jcimb) * [11 years, 6 months ago](https://wordpress.org/support/topic/not-recognising-cloudproxy/#post-5354107) * I am also getting the error: Sucuri: Error retrieving the WordPress core hashes, try again. * Also in the audit logs I am seeing: User authentication failed: administrator * Multiple of these per minute. * [jcimb](https://wordpress.org/support/users/jcimb/) * (@jcimb) * [11 years, 6 months ago](https://wordpress.org/support/topic/not-recognising-cloudproxy/#post-5354108) * Nevermind on the Audit Log portion of my post. Checked out the Offending IP and it was from CloudFlare. * Let me know about the “Error retrieving…” * [yorman](https://wordpress.org/support/users/yorman/) * (@yorman) * [11 years, 6 months ago](https://wordpress.org/support/topic/not-recognising-cloudproxy/#post-5354109) * [@ljmac](https://wordpress.org/support/users/ljmac/) and [@jcimb](https://wordpress.org/support/users/jcimb/), for the error message related with the “WordPress core hashes” you can refer to this other ticket [1] that I created specifically to address this issue. The solution is explained there, and the patch was submitted to the development branch of the plugin, so you can either wait for a new version, or install the development package. * [1] [https://wordpress.org/support/topic/error-retrieving-wordpress-core-hashes](https://wordpress.org/support/topic/error-retrieving-wordpress-core-hashes) Viewing 8 replies - 1 through 8 (of 8 total) The topic ‘Not Recognising CloudProxy’ is closed to new replies. * ![](https://ps.w.org/sucuri-scanner/assets/icon-256x256.png?rev=2875755) * [Sucuri Security - Auditing, Malware Scanner and Security Hardening](https://wordpress.org/plugins/sucuri-scanner/) * [Frequently Asked Questions](https://wordpress.org/plugins/sucuri-scanner/#faq) * [Support Threads](https://wordpress.org/support/plugin/sucuri-scanner/) * [Active Topics](https://wordpress.org/support/plugin/sucuri-scanner/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/sucuri-scanner/unresolved/) * [Reviews](https://wordpress.org/support/plugin/sucuri-scanner/reviews/) * 8 replies * 4 participants * Last reply from: [yorman](https://wordpress.org/support/users/yorman/) * Last activity: [11 years, 6 months ago](https://wordpress.org/support/topic/not-recognising-cloudproxy/#post-5354109) * Status: resolved