Support » Everything else WordPress » Not receiving support forum email notifications for plugin I am subscribed to

  • Resolved room34

    (@room34)


    Not sure if this is the best place for this, but I don’t know where else to post it.

    I’m a plugin developer with a plugin that has been growing in popularity, and I’ve been relying on being “subscribed” to the support page for my plugin in order to get email notifications when a user creates a new support thread in the forums.

    I have not gotten any new emails since September 19, and a few times I’ve missed replying to support requests for several days as a result. I unsubscribed and resubscribed, but that didn’t help… I’m still not getting new emails.

    Is there anything else I can do to be absolutely sure I get an email notification any time there’s a new support thread for my plugin?

Viewing 15 replies - 1 through 15 (of 16 total)
  • Moderator Steve Stern (sterndata)

    (@sterndata)

    Forum Moderator & Support Team Rep

    Apparently, you are subscribed to

    custom-access-roles
    hide-drafts-in-menus
    ics-calendar
    noindex-past-events
    room-34-presents-on-this-day
    rss-enhancements-for-the-events-calendar

    Did you get this reply as a mail notification?

    Moderator Jan Dembowski

    (@jdembowski)

    Forum Moderator and Brute Squad

    Email is the worst delivery mechanism known to humanity.

    *Looks*

    As a plugin author you may want to use RSS to subscribe to your plugin’s support forum. it’s more reliable and will update when a post created.

    Like this link.

    https://wordpress.org/support/plugin/ics-calendar/feed/

    When a post is submitted but it hits a queue like spam or pending, no email will be generated even if the post is released. But the RSS feed will update when the post is released.

    Moderator Steve Stern (sterndata)

    (@sterndata)

    Forum Moderator & Support Team Rep

    I checked the MX for your domain (per the email in your profile) and, since it’s Google, I know they don’t reject mail from wp.org. Be sure to check any rules you’ve set for moving around mail and, of course, check your spam folder.

    Thread Starter room34

    (@room34)

    Hi… I have not received any of these emails! I just remembered now to come back and check on this.

    My main concern is ics-calendar. That’s my most widely installed plugin and the one that also has a paid pro version (which I do not support in the forums; I know that’s against the rules), so it’s really important for me to stay on top of support.

    I have not made any changes to my rules in Gmail. These emails are not coming through at all.

    I appreciate the RSS suggestion but I do not regularly use an RSS reader (since Google killed Reader), so this is not a great option for me. I need to find out why the mail has stopped coming through. Am I really the only person having this issue?

    • This reply was modified 3 months ago by room34.
    • This reply was modified 3 months ago by room34.
    Moderator Steve Stern (sterndata)

    (@sterndata)

    Forum Moderator & Support Team Rep

    @sterndata @room34 Just a test to see if this topic is sending emails.

    Moderator Jan Dembowski

    (@jdembowski)

    Forum Moderator and Brute Squad

    Moderator Steve Stern (sterndata)

    (@sterndata)

    Forum Moderator & Support Team Rep

    So, @room34, as far as we can tell, mail is working. Whatever’s going on happens after it’s sent from here. Just one thing — please DOUBLE CHECK the email address in your profile and maybe retype it, just to be sure.

    Thread Starter room34

    (@room34)

    Hmm. I’ve confirmed my email address is correct in my profile, and I haven’t ever changed it. I was always receiving the emails just fine, but I haven’t gotten a single one from the forums since September 19. I still get the notifications when I check in a plugin update in Subversion, but I assume that’s a separate system.

    This is a Gmail account. I’ve checked my spam folder; nothing there. I’ve reviewed my filters. I have it applying a label to messages containing “WordPress Support Forums” in the subject line but nothing else.

    (Also just to confirm, I did not receive any emails for these recent test replies either.)

    • This reply was modified 2 months, 3 weeks ago by room34.

    I saw a mention somewhere that Google loves shuffling email notifications from WordPress.org into the Social folder…

    Thread Starter room34

    (@room34)

    @tobifjellner Thanks but we are already several stages beyond this.

    Thread Starter room34

    (@room34)

    Following up: I was just getting ready to submit a new plugin I’ve been working on, and on the “Add Your Plugin” page (https://wordpress.org/plugins/developers/add/) I saw this error message:

    Your email host has email deliverability problems. Please Update your email address first.

    I’m really not sure what to do about this… I’ve verified (multiple times) that the email address in my profile is my correct address. I’m using Gmail. My email, in general, is working just fine.

    What else can I do about this?

    Moderator Steve Stern (sterndata)

    (@sterndata)

    Forum Moderator & Support Team Rep

    I see you got my direct-sent test email (again), so I’ve got no idea what might be going on. You might email plugins [at] wordpress.org to see if they get bounces, and if so, some more detail on what the deliverability problem might be.

    Moderator Steve Stern (sterndata)

    (@sterndata)

    Forum Moderator & Support Team Rep

    Hmmm… look at this:

    [sdstern@sds-desk ~]$ nslookup 
    > set type=mx
    > room34.com
    Server:		127.0.0.53
    Address:	127.0.0.53#53
    
    Non-authoritative answer:
    room34.com	mail exchanger = 1 aspmx.l.google.com.
    room34.com	mail exchanger = 5 alt1.aspmx.l.google.com.
    room34.com	mail exchanger = 5 alt2.aspmx.l.google.com.
    room34.com	mail exchanger = 10 aspmx2.googlemail.com.
    room34.com	mail exchanger = 10 aspmx3.googlemail.com.
    room34.com	mail exchanger = 10 aspmx4.googlemail.com.
    room34.com	mail exchanger = 10 aspmx5.googlemail.com.
    room34.com	mail exchanger = 10 tempmailer.room34.com.
    

    Remove that last MX record that points to tempmailer.room34.com.

    Thread Starter room34

    (@room34)

    Thanks! That is very weird. I haven’t touched the MX records in over a decade and I don’t recognize that one at all.

    *edit* Ohhh… wait. I did move my domain to a different registrar a while back and that MX record may have been stuck in there from their default settings. Still, it was longer ago than when this problem started. Anyway, I’ll give this a try and see if it resolves the problem.

    • This reply was modified 2 months ago by room34.
    Thread Starter room34

    (@room34)

    OK… this appears to have resolved the issue. I was able to submit my new plugin successfully, and I received the email confirmation of the submission.

    Thank you @sterndata for your help! I never would’ve thought to check my MX records.

    • This reply was modified 2 months ago by room34.
Viewing 15 replies - 1 through 15 (of 16 total)
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