Support » Plugin: User Feedback » Not receiving supplied User Info

  • I noticed I was not that receiving User Name, Email, Browser etc. in received emails.

    So tested User Feedback myself as non-logged used supplying all info and got only following info in email.

    Name: A
    Email: (not provided)
    Browser: A (A)
    Cookies enabled: Yes
    Visited URL:
    Site Language: en-US
    User Languages:
    Additional Notes:
    Testing User Feedback

Viewing 10 replies - 1 through 10 (of 10 total)
  • Plugin Contributor Pascal Birchler


    Hey there,

    Thanks a lot for your feedback. That sounds bad!

    We will look into that as quickly as possible. There’s lots of new stuff coming soon anyway, but we better fix that bug first.

    Just so we have more information, what browser were you testing this with? It’s a bit ironic that this is missing from the email you received 🙂


    Original browser was Chrome. Tested & got same response on Firefox.

    I get the exact same email data. Really need to know who sent the email! lol

    Plugin Contributor Pascal Birchler


    @zfiske: Thanks for letting us know!

    We made some good progress recently on our completely overhauled new version, which will be released ahead of WordPress 4.6. In it, this bug is already solved. We only need to do some final tweaks and testings now.

    Awesome! Can’t wait! Thank you for the work.

    I have the same problem in Google Chrome. Do you have a release date yet? What else is new in that version?

    Plugin Contributor Pascal Birchler


    @liekenetherlands: I’m currently super busy with other stuff, but perhaps I find some time this week for the new release. Definitely planned to release it around the WordPress 4.6 release date.

    Version 2.0 is a huge rewrite of the plugin in order to make the process more streamlined. Plus, this will allow us to improve the UX on mobile.

    Here’s a demo:

    Plugin Contributor Pascal Birchler


    Quick status update: we’re getting there!

    There aren’t many open issues left. Let me know if you want early beta access to the new version.

    Any update on this? Would really like to use this plugin again…

    Plugin Contributor Pascal Birchler


    Better late than never: we just uploaded 2.0.0-beta to so you can download it from and give it a spin on your site. Beware of the few remaining bugs 🙂 That’s why we need testing.

Viewing 10 replies - 1 through 10 (of 10 total)
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