Not receiving scan results email

  • asafm7

    (@asafm7)


    5 months, 1 week ago

    Hello.

    I don’t receive scan results emails.

    Alert me with scan results of this severity level or greater setting is set to Low.

    The Where to email alerts setting is correct.

    I do recive weekly summaries.

    I’ve chekced the spam.

    What can I be missing?

    Thanks.

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Support WFAdam

    (@wfadam)

    5 months ago

    Hello @asafm7 and thanks for reaching out to us!

    Have you ever received the scan results in the past or has this always been an issue?

    Can you log into your site and navigate to Wordfence > All Options > General Wordfence Options > Where to email alerts and make sure you have your correct email listed here?

    Thanks!

    Thread Starter asafm7

    (@asafm7)

    5 months ago

    Thanks, @wfadam.

    Have you ever received the scan results in the past or has this always been an issue?

    I remember receiving these emails in the past, but I think that not from the website I’m currently managing.

    Can you log into your site and navigate to Wordfence > All Options > General Wordfence Options > Where to email alerts and make sure you have your correct email listed here?

    Yes, the email is correct.

    Plugin Support WFAdam

    (@wfadam)

    5 months ago

    Thanks for confirming that.

    Let’s try to disable the alerts and reactivate them. Sometimes this can reset the database and get the emails going again.

    Log into your site and navigate to Wordfence > All Options > Email Alert Preferences and disable all these options – then SAVE. Once the Save is complete, check the email alert options you would like to have set and then SAVE again.

    Let me know if this works.

    Thread Starter asafm7

    (@asafm7)

    5 months ago

    Thanks, @wfadam.

    I’ve done that. I will keep you updated.

    Thread Starter asafm7

    (@asafm7)

    4 months, 4 weeks ago

    Hi, @wfadam.

    Unfortunately, it didn’t help.

    What else can we try?

    Can you maybe share the template of the email (subject line for example) so I can check if I ever got it, and if it is anywhere in a spam or promotion folder?

    Thanks.

    Thread Starter asafm7

    (@asafm7)

    4 months, 2 weeks ago

    @wfadam, any updates on this by any chance?

    Thread Starter asafm7

    (@asafm7)

    4 months, 1 week ago

    @wfadam, is this thread still being reviewed?

Viewing 7 replies - 1 through 7 (of 7 total)
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