Title: Not Receiving Notification E-mails
Last modified: October 19, 2017

---

# Not Receiving Notification E-mails

 *  Resolved [stocksohio](https://wordpress.org/support/users/stocksohio/)
 * (@stocksohio)
 * [8 years, 11 months ago](https://wordpress.org/support/topic/not-receiving-notification-e-mails-2/)
 * I logged into my site last night and checked Support Plus to find new tickets
   dating back to August. Previously, I have relied on e-mail notification to know
   that a new ticket was filed (the feature is used intermittently so I only check
   it when I receive an email). I did not received a notification for the last 10-
   15 entries over the last couple of months. Previously, the email notifications
   had been working. I have not updated any settings, so I am not sure what has 
   caused the problem. I checked the spam feature, and it seems to be fine. Any 
   ideas?
 * Thanks for your help!
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fnot-receiving-notification-e-mails-2%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 2 replies - 1 through 2 (of 2 total)

 *  [Nikhil G](https://wordpress.org/support/users/nsgawli/)
 * (@nsgawli)
 * [8 years, 11 months ago](https://wordpress.org/support/topic/not-receiving-notification-e-mails-2/#post-9611082)
 * Hi [@stocksohio](https://wordpress.org/support/users/stocksohio/)
 * We use default functionality of WordPress for sending emails. Please make sure
   that other emails instead of WP Support Plus are going correctly or not ( for
   example password reset, user registration ). If those emails are also not going,
   that means there are no emails going from your website. In this case, you’ll 
   need to contact either host provider or you can use SMTP solution for sending
   emails.
 *  Plugin Author [Pradeep Makone](https://wordpress.org/support/users/pradeepmakone07/)
 * (@pradeepmakone07)
 * [8 years, 10 months ago](https://wordpress.org/support/topic/not-receiving-notification-e-mails-2/#post-9709014)
 * Hi there,
 * Hope everything is working as expected. We are considering this as resolved for
   now. If you want to re-open this again, please get back to us.

Viewing 2 replies - 1 through 2 (of 2 total)

 The topic ‘Not Receiving Notification E-mails’ is closed to new replies.

 * ![](https://s.w.org/plugins/geopattern-icon/wp-support-plus-responsive-ticket-
   system_868078.svg)
 * [WP Support Plus Responsive Ticket System](https://wordpress.org/plugins/wp-support-plus-responsive-ticket-system/)
 * [Support Threads](https://wordpress.org/support/plugin/wp-support-plus-responsive-ticket-system/)
 * [Active Topics](https://wordpress.org/support/plugin/wp-support-plus-responsive-ticket-system/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/wp-support-plus-responsive-ticket-system/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/wp-support-plus-responsive-ticket-system/reviews/)

## Tags

 * [email](https://wordpress.org/support/topic-tag/email/)

 * 2 replies
 * 3 participants
 * Last reply from: [Pradeep Makone](https://wordpress.org/support/users/pradeepmakone07/)
 * Last activity: [8 years, 10 months ago](https://wordpress.org/support/topic/not-receiving-notification-e-mails-2/#post-9709014)
 * Status: resolved