Support » Plugin: Contact Form by BestWebSoft » Not receiving mails from contact form

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  • Plugin Author bestwebsoft

    (@bestwebsoft)

    Hi,

    We visited your site and sent a test message without any errors.

    Unfortunately, Contact Form plugin doesn’t affect on emails way across all communication channels and doesn’t guarantee their delivery to the recipient.

    Please try the following:
    1) Check if the email for receiving letters is added correctly on the plugin settings page;
    2) Check your spam folder;
    3) If you have some filters, check your folders, maybe emails sent via Contact Form go to some folder or category;
    4) Try to change receiver’s email in plugin settings (Admin Panel -> BWS Panel -> Contact Form -> “email address” options) and check if the emails are received by another account.
    5) Try to install SMTP plugin (https://wordpress.org/plugins/bws-smtp/).
    In addition, we recommend you to install Contact Form to DB by BestWebSoft (https://wordpress.org/plugins/contact-form-to-db/) so that you could see and manage all emails sent via contact form from your dashboard (even if they aren’t delivered to your mail account.

    If the problem still occurs, please complete the following steps in order to detect the problem and find its solution:
    1) Try activating a standard WordPress theme for a while (Twenty Fourteen, Twenty Fifteen) and check if the problem remains.
    2) Try deactivating all of your plugins except Contact Form by BestWebSoft and also check if the problem is still present. If it is not, activate the plugins one-by-one, meanwhile checking, after which plugin activation the problem appears again.
    3) Let us know about the results.

    Sincerely,
    BestWebSoft Support Team

    Plugin Author bestwebsoft

    (@bestwebsoft)

    Hi,

    Since there is no reply from you, we consider this topic as resolved. We hope you’ve found the solution. If you have any questions, please feel free to contact us via our Help Center – https://support.bestwebsoft.com/.

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