Not receiving form submission after PayPal Payment

  • Resolved 713Creative

    (@adsartist)


    4 years, 11 months ago

    Hello
    I have received almost 70 live form submissions over the last 2 weeks with PayPal payments, however sometimes (about 5 so far), we have received only the PayPal payment. The form is not received by admin, and it is not showing up under submissions in the dashboard. The money has successful gone through. The missing submissions are not consecutive either. It has been seemingly random. I suspected a caching issue since we made a couple of changes to the form after it went live. I turned on “Load form using AJAX” and “Prevent page caching on forms” as suggested in other posts. Since I did that, we received 1 payment WITHOUT the form submission, and 2 payments WITH the form submission. Can you please review the site and make any other suggestions on how to solve this random occurrence. Thank you.-Adam

    The page I need help with: [log in to see the link]

Viewing 8 replies - 1 through 8 (of 8 total)
  • Plugin Support Patrick – WPMU DEV Support

    (@wpmudevsupport12)

    4 years, 11 months ago

    Hi @adsartist

    Sorry to hear you are having this problem.

    Did you test the form on the latest version 1.14.7?

    We fixed some similar issues on this version:
    https://wordpress.org/plugins/forminator/#developers

    Improvement: PayPal payment successful but submission not stored.

    Best Regards
    Patrick Freitas

    Thread Starter 713Creative

    (@adsartist)

    4 years, 11 months ago

    Thank you. I will try the updated version.

    Plugin Support Patrick – WPMU DEV Support

    (@wpmudevsupport12)

    4 years, 11 months ago

    Hi @adsartist

    You are welcome,

    Keep us posted so we can follow this problem.

    Best Regards
    Patrick Freitas

    Thread Starter 713Creative

    (@adsartist)

    4 years, 11 months ago

    I did the update on Thursday, but unfortunately we are still having the problem. Since the update, we received 6 payments but only 1 form submission. I was really liking the this plugin, but this is a real big problem and my client is not happy. What can we do about this ASAP? I can give you access to the dashboard if needed.

    Plugin Support Patrick – WPMU DEV Support

    (@wpmudevsupport12)

    4 years, 11 months ago

    Hi @adsartist

    Sorry to hear you still have the issue and for the delay on the response.

    Could you please send me an email to contact@wpmudev.org using this template:

    Subject: “Attn: Patrick Freitas”

    Message: link back to this thread for reference

    Best Regards
    Patrick Freitas

    Thread Starter 713Creative

    (@adsartist)

    4 years, 11 months ago

    Thanks. I eliminated the reCaptchav3 module from the contact form on the the 28th. Since then, it seems we have been receiving all submissions and payments. I am not 100% convinced that was the problem as it’s only been a few days, but we have gotten about 20 submissions. I will reach out via email if the problem occurs again.

    Plugin Support Saurabh – WPMU DEV Support

    (@wpmudev-support7)

    4 years, 11 months ago

    Hello @adsartist,

    Thank you for the heads up and letting us know. This looks to be something specific though. I went ahead and made a few tests with the Recaptcha on forums and I could not replicate the same.

    Should you face this again, or in current case too, kindly write to us as suggested by my colleague.

    Thank you,
    Prathamesh Palve

    Plugin Support Amin – WPMU DEV Support

    (@wpmudev-support2)

    4 years, 11 months ago

    Hello @adsartist ,

    We haven’t heard from you for a while now, so it looks like you no longer need our assistance.

    Please feel free to re-open it if needed.

    kind regards,
    Kasia

Viewing 8 replies - 1 through 8 (of 8 total)

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