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Fast Secure Contact Form
Not Receiving Emails-Just Happened 3.9.2 (23 posts)

  1. Chad Eisenhart
    Member
    Posted 2 years ago #

    I am not receiving the forms that are filled out. I read http://www.fastsecurecontactform.com/yahoo-com-dmarc-policy

    And and checked my settings carefully.

    I think the problem is the site updated last night to 3.9.2. I am using GoDaddy.

    I tested the form on other sites. It appears like older versions or wordpress that I still had sending to gmail accounts work

    Thanks

    https://wordpress.org/plugins/si-contact-form/

  2. mbrsolution
    Member
    Posted 2 years ago #

    Hi Chad Eisenhart please read the following URL.

    Kind regards

  3. stevengootgeld
    Member
    Posted 2 years ago #

    One of my clients is not getting emails, either. WP 3.9.2 on Godaddy Linux and I have done all the steps, including the recommended plugin, WP MAIL SMTP per your TIPS sheet. Still nothing. The BCC email option does not seem to work either. I would hate to have to migrate all my clients away from Godaddy for this problem. Do I recommend that all my clients need to hire a php programmer for custom contact forms?

  4. stevengootgeld
    Member
    Posted 2 years ago #

    I just got off the phone with Godaddy. A very helpful tech person. He claims that Godaddy does not interfere with emails generated by this contact form. I am suspecting a WordPress bug in the new release?

  5. mbrsolution
    Member
    Posted 2 years ago #

    Hi @stevengootgeld are you saying that the version WordPress 3.9.2 has a bug?

  6. Chad Eisenhart
    Member
    Posted 2 years ago #

    I followed the notes on http://www.fastsecurecontactform.com/yahoo-com-dmarc-policy and http://www.fastsecurecontactform.com/godaddy-email and I never did get it set up on one of my clients sites. He had his own GoDaddy accounts. Yes I did use the WP Mail SMTP plugin. I then when back to a few of my other clients that are on my Godaddy account and made sure their websites were set up per the two links above.

    Before even making changes they were still getting contact forms. I did two complaints from clients over the last couple months about not receiving a contact form. I checked and the one of the forms not received was from an Yahoo email account.

    So I made sure I followed all of the settings above on the clients who are on my GoDaddy account. I tested with a Yahoo email address and it worked just fine.

    I am pretty sure NONE of the sites I got it working on are on the 3.9.2 version of WordPress.

    I do have my own site I am updating. I will give it a test on my own site and report back.

    I do want to say thanks to the plugin developer for providing the plugin. I am sure it is a real time commitment. Thanks.

  7. mbrsolution
    Member
    Posted 2 years ago #

    Hi @Chad Eisenhart thank you for your information. I look forward to your report.

    In my opinion WordPress 3.9.2 is more a security patch. It really does not touch other codes that might affect the sending and receiving of e-mails through a contact form.

    I suspect some other issue in the server if anyone is having this issue and have already followed the instructions mentioned above without success.

    Kind regards

  8. stevengootgeld
    Member
    Posted 2 years ago #

    I'm just trying to nail down the problem, not pointing fingers at anybody. Some of you know how crazy your web clients can get when something stops working correctly. My client in this case is using email at his domain, so no Yahoo, Gmail, etc. are involved.

    Fast Secure Contact Form is a *wonderful* plugin, makes my life much easier. Chad, please do report back after you test with the latest WP version. Thanks to all who have responded. Hoping to get this working through a great forum community of people who are a ton more knowledgeable than I am!

    BTW, the site is http://www.williamhudsonattorney.com. The opt-in in the sidebar immediately sends the user a canned email but ignores a BCC email to the owner, so he has no way to find out who is requesting his promotional free material. The contact form on the 'contact' page of the site does not work at all, I and others have filled out the form several times and my client gets nothing in email. I set up all the parameters per the tips listed in this thread, even the unused default forms in the plugin....still nothing.

    Any ideas would be greatly appreciated!

  9. stevengootgeld
    Member
    Posted 2 years ago #

    Ooops, looks like my client deleted the form on the contact page until a solution is found...

  10. mbrsolution
    Member
    Posted 2 years ago #

    Hi @stevengootgeld please submit a support ticket to @Mike Challis the plugin developer.

    Thank you

  11. ColorWhims
    Member
    Posted 2 years ago #

    Some customers are filling in the form and yet, we are not receiving it??? They in turn do receive thee autoresponse email after they submit it. Please advise

  12. ColorWhims
    Member
    Posted 2 years ago #

    Also CFDB stopped receiving data!

  13. mbrsolution
    Member
    Posted 2 years ago #

    Hi @ColorWhims can you start a new support ticket thank you. Your issue might be slightly different.

    Thank you

  14. ColorWhims
    Member
    Posted 2 years ago #

    I startes a new ticket, so where can I see it?

  15. mbrsolution
    Member
    Posted 2 years ago #

    Hi @ColorWhims I can't see your new ticket? Where did you create the ticket?

    If you want to create a support ticket for this plugin click here.

    Thank you

  16. ColorWhims
    Member
    Posted 2 years ago #

    I donated and sent it here: http://www.fastsecurecontactform.com/support

  17. mbrsolution
    Member
    Posted 2 years ago #

    Hi @ColorWhims you will receive a reply from @Mike Challis the developer as soon as he can investigate your issue further.

    Thank you also for the donation it is much appreciated.

    Kind regards

  18. stevengootgeld
    Member
    Posted 2 years ago #

    This is a heads-up for others with similar form email problems here....

    First, I donated last Tuesday and filled out a premium ticket. Have not heard from the plugin author in 6 days....so in the meantime I ran a couple of experiments that someone may know what is going on.

    The email addresses in the contact forms on my client's website were changed to a gmail account and EVERYTHING works as it should. This seems at this point to be a problem with Microsoft Mail (Outlook) which is the only domain email system Godaddy offers these days. 99% of the contact form email was not getting through that system. As I said, when it was changed to a gmail account everything works just fine. Even had someone who uses Outlook sign up in the contact form and they got the form's automated response via their MS mail.

    At this point it seems that Microsoft mail (Outlook) does not like or allow form email being sent to its own domain email.

    Does this provide a clue for anyone who might be in the know about this email system?

    Many thanks if anyone knows if there is a parameter or setting that needs to be changed in Microsoft email.

    Steve Gootgeld

  19. stevengootgeld
    Member
    Posted 2 years ago #

    One more bit of info....even the email alerts from Wordfence are not getting through my client's MS mail system, again being sent to their domain email.

  20. Mike Challis
    Member
    Plugin Author

    Posted 2 years ago #

    stevengootgeld

    Sorry for the delay in my reply.
    I see that you changed your DNS to use outlook servers instead of godaddy servers.
    http://www.intodns.com/williamhudsonattorney.com

    If you have configured your web site mail to go to Google Apps or Outlook.com mail, make sure you have removed the mail accounts from your web panel at your web host. Failure to remove the mail accounts from your web panel at your web host will cause your form mail to go there and be stuck, you will NOT receive this mail at your Google Apps or Outlook.com mail account. The reason the mail from the contact form will do this is because the form is part of your web site and it will first try to deliver to the mail address locally rather than using DNS to find your Google Apps or Outlook.com mail address. But before you go deleting anything, contact your web host for specific instructions to make sure you are doing the correct thing.

    This page has my recommended settings
    http://www.fastsecurecontactform.com/email-does-not-send
    This image shows how I like to set it up.
    http://www.fastsecurecontactform.com/wp-content/uploads/2014/05/fscf-email-settings.jpg

  21. Mike Challis
    Member
    Plugin Author

    Posted 2 years ago #

    Also if you are using a gmail address, it is OK to have the Mail to
    address set to a gmail address, but the “Return-path address” should
    be an email address on the SAME DOMAIN as your web site.

  22. ColorWhims
    Member
    Posted 2 years ago #

    Thanks for all your help and the effort you put into helping me. The problem wasn't FSCF it was google rejecting and marking emails as spam. Found 138 of them in the hosting webmail. Solved by adding the POP3 hosting mail account and setting up google's mail fetcher.

  23. mbrsolution
    Member
    Posted 2 years ago #

    Hi @ColorWhims that is good news. I am happy to hear about your solution. Enjoy the plugin....:)

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