Support » Plugin: Shield Security » Not Receiving Email…Pleas Help — What to do now??!!

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  • I had to rename the plugin folder in my cPanel. I could login then. So after I logged in I renamed the folder back and enabled the plugin. The moment the plugin got activated it automatically signed me out. So then I could neither receive the two factor verification email nor could I edit that email setting in the plugin because it automatically logs me out.

    In simple words, I can’t use this plugin anymore.

    Any solution, @paul and @dave? I really like your plugin.

    Plugin Author Paul

    (@paultgoodchild)

    Hi,

    Sorry to hear you’re having trouble.

    I would first confirm that your WordPress website is able to send email. This plugin simply uses the in-built WordPress mail functionality and if this isn’t working, you’ll need to fix it before you can use 2-factor Auth.

    Also, you don’t need to rename the plugin to disable features. This plugin has a built-in OFF / ON switch over FTP.

    Please read the FAQ here:
    http://wordpress.org/plugins/wp-simple-firewall/faq/
    and look for “I’ve locked myself out from my own site!”

    Let me know if that helps. Remember, you’ll need to ensure email is working in the first place. If it’s not, try a 3rd party plugin for that, such as “Configure SMTP” and connect to a Gmail account, or use something like MandrillAPP
    http://wordpress.org/plugins/configure-smtp/
    http://wordpress.org/plugins/wpmandrill/

    Best of luck!
    Paul.

    Hi Paul,

    Thanks for your reply. Yes, I had got a few (4 mails) while logging in (in the beginning). After that, (a few hours later) I stopped getting the emails.

    Could you please elaborate on these:

    -This plugin simply uses the in-built WordPress mail functionality

    -Also, you don’t need to rename the plugin to disable features. This plugin has a built-in OFF / ON switch over FTP?? o.O
    …okay, I read about the FTP thing under the FAQs. But, it will be a additional task to turn it off every time I wanna login. Any solution to making sure I get the email every time? Is it a bug? I used a gmail id for the 2 factor verification.

    Thanks,
    Brijesh

    Plugin Author Paul

    (@paultgoodchild)

    The FTP OFF/ON switch isn’t designed to let you turn off and on things like 2-factor auth. It’s there solely to let you get back into your site if you lock yourself out.

    The in-built WordPress mail functionality is using the WordPress function: wp_mail().

    This is the default mechanism for sending email and if it works for 1 plugin, it’ll work for this plugin. Interestingly though, you said it was working, and then it stopped. My suspicion is that this isn’t a plugin error, it’s an email problem – have you checked your spam or junk folders?

    It’s really hard to say here. Also, you should check the log right after you try 2 factor – this will tell you if sending the authentication email succeeded or not.

    Let me know what you find.
    Thanks,
    Paul.

    Yes I had checked my spam folder.. I opened it in the incognito mode as well. Didn’t work. Okay, I’ll re-install and have a look at the logs. I will take 2 days for this because I’m quite busy right now. I’m closing this ticket. Will open another if the issue persists.

    Thanks,
    Brijesh

Viewing 5 replies - 1 through 5 (of 5 total)
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