Not receiving emailed response from Form

  • AZVHV

    (@azvhv)


    9 years, 1 month ago

    Sometime within the week, the contact form(s) on our site stopped emailing results. This is the contact form that is included with Jetpack and it was working just fine on Feb 26th. Here is a link to one of the forms: http://yourvalleyproperty.com/?page_id=12008

    Results are showing up under ‘Feedback’ but in the case of this particular form, results are time-sensitive and we need to receive them right away. We tested the other forms on our site this morning and none are sending email results.

    I’ve read through a number of similar issues on the forum but they’re all rather old (2-3 years), however I did try a few of the suggestions. I tried disabling and re-enabling the Contact Form plugin. I’ve also tried deleting the form and rebuilding it.

    I’d really appreciate any suggestions. We haven’t made any other major changes to the site and can’t imagine what has made this stop working.

    https://wordpress.org/plugins/jetpack/

Viewing 1 replies (of 1 total)
  • Plugin Contributor Ryan C.

    (@ryancowles)

    9 years, 1 month ago

    Thanks for getting in touch! Jetpack, like other contact form plugins, uses a function named wp_mail to send out emails. It’s the same function that is used by WordPress to send you comment notifications, or notifications about new users registering on your site.

    You can check if that function works properly by leaving a comment on your site and checking if you receive an email. Alternatively, you can use this plugin to check:
    http://wordpress.org/plugins/check-email/

    If you find issues with that function, you could use a plugin like this one to configure your WordPress installation to use a specific email service:
    http://wordpress.org/plugins/wp-mail-smtp/

    If the function appears to be working properly, it means that Jetpack’s emails are filtered out before they can reach your inbox. This can happen for a few reasons:

    • They can be filtered out by your server before they even get sent out; your hosting provider should be able to check their server email logs to find out if the emails were blocked.
    • They can be filtered out by your email provider. If you don’t find the emails in your spam folder, you might want to try to send out Jetpack emails to another email address, and see if you keep experiencing issues. You can do so by using this option in the contact form builder:
      http://jetpack.me/support/contact-form/#jp-carousel-723

    Please let me know how the above works for you, and we can go from there!

Viewing 1 replies (of 1 total)
  • The topic ‘Not receiving emailed response from Form’ is closed to new replies.