Support » Plugin: Booking calendar, Appointment Booking System » Not receiving Email notifications from Reservation form

  • Resolved holdenga

    (@holdenga)


    We recently added a gmail address to the notification section for reservations. The notifications are not being received from the reservation form. We have a contact-us form based on a different plugin that does work. Also, I have tested with a php script from the server to send email all addresses and that works as well. However, none of the messages sent from the reservations form are received at any Gmail or Yahoo accounts. They do not go into spam either. I am using Booking Calendar Pro version 20.14.

    The site is hosted at GoDaddy with cPanel control. I have worked with GoDaddy to confirm that messages can be sent from the server to the accounts in question. The only part that is failing is with this plugin.

    Thank you.
    Glenn

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author wpdevart

    (@wpdevart)

    Hi dear user.

    As you are using the premium version, we should provide future support via email. Contact us at support@wpdevart.com and we will provide future support.

    Thanks.

    Thread Starter holdenga

    (@holdenga)

    I’ve sent two emails to the support email address and had no response. Can you assist please?

    Plugin Author wpdevart

    (@wpdevart)

    Hi dear user.

    Sorry, but we didn’t received any email. As we mention, we should provide premium users support via email(It’s a WordPress forum rule), so can you use our website contact form page, or contact us using another email?

    We will reply within 24 hours and provide future support.

    Thanks.

    Plugin Author wpdevart

    (@wpdevart)

    Hi dear user.

    As you already contacted us via email, we will close this topic. Let us know if you other questions.

    Thanks.

Viewing 4 replies - 1 through 4 (of 4 total)
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