NOt receiving email notifications for the forms

  • Resolved georginapalma

    (@georginapalma)


    2 years, 8 months ago

    Hello!

    I’m using forminator for my forms. I have set up 2 emails to sent notifications to, but neither of them are receiving the notifications.

    Thinks that I’ve already checked:

    – WordPress is sending emails
    – Sender is set us as info@socialiteagency.com (My website)
    – Checked the spam folder

    Could you please advise?

    Thanks!

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support Kasia – WPMU DEV Support

    (@wpmudev-support2)

    2 years, 8 months ago

    Hello @georginapalma ,

    I’m sorry about this issue with Forminator.

    Can you tell me if you are using an SMTP plugin? If not can you try configuring one and see if this helps (you can use our Branda to do that).

    If that won’t help can you check with this plugin https://wordpress.org/plugins/email-log/ if emails are going out or there are errors.

    kind regards,
    Kasia

    Thread Starter georginapalma

    (@georginapalma)

    2 years, 8 months ago

    Hello Kasia,

    Thanks for your help. I just intalled Branda as you suggested, but still don’t received any notifications. Is there aany specific set up I need to do?

    As per the other plugin, it appears in the log as sent, but still didn’t receive anything

    Thanks

    Plugin Support Predrag – WPMU DEV Support

    (@wpmudev-support1)

    2 years, 8 months ago

    Hi @georginapalma,

    If the log is showing the email as sent that means that Forminator “did its thing” and fired up the function to send the email.
    If the email didn’t get sent I’m afraid that this would mean that your email functionality, or email service is not working as it should, or that the emails ended up in Spam/Junk folder.

    You mentioned that you’ve installed Branda, did you also configure Branda > Emails > SMTP after installation?

    Cheers,
    Predrag

    Plugin Support Patrick – WPMU DEV Support

    (@wpmudevsupport12)

    2 years, 8 months ago

    Hi @georginapalma

    I hope you are doing well and safe!

    We haven’t heard from you in a while, I’ll mark this thread as resolved.

    Feel free to let us know if you have any additional questions or problems.

    Best Regards
    Patrick Freitas

Viewing 4 replies - 1 through 4 (of 4 total)
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