Support » Fixing WordPress » Not receiving email notification of new comments

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  • About a month ago I stopped receiving any notifications from my site. I have not been able to figure anything out and nothing else has changed.

    I also stopped receiving comment notifications a few days ago. This happened out of the blue – I hadn’t changed any of my settings and I still have the tick box checked for emails to be sent.

    I just contacted my web server and they confirmed that they stopped receiving emails from WordPress a few days ago, which means that the problem is with WordPress and not the server.

    There seems to be countless posts on this problem but no real solution? I don’t particularly want to install a plug-in to fix the problem. If anyone knows why this problem has occurred and how to resolve it, please let me know!



    Forum Moderator

    Have you tried:

    – deactivating all plugins to see if this resolves the problem. If this works, re-activate the plugins one by one until you find the problematic plugin(s).

    – switching to the Twenty Eleven theme to rule out any theme-specific problems.

    resetting the plugins folder by FTP or PhpMyAdmin. Sometimes, an apparently inactive plugin can still cause problems.

    – re-uploading the wp-admin and wp-includes folders from a fresh download of WordPress.

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