Support » Plugin: Fast Secure Contact Form » Not receiving email from contact form

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  • Try Installing the WP Mail SMTP plugin.
    I had the same problem (but only when sending mail to a godaddy hosted email account). – installing the WP mail smtp plugin and entering settings, worked fine! Also check all the suggestions here:

    http://www.fastsecurecontactform.com/email-does-not-send
    more:
    http://www.fastsecurecontactform.com/use-smtp-email
    more:
    http://www.fastsecurecontactform.com/faq-wordpress-version (scroll down to “Troubleshooting Email”)

    I too am not receiving emails.
    I’ve used the form for a long time without problems.
    Sent an email to my (standard comcast email address) and to my gmail address. Nothing shows up in comcast, but gmail is fine.
    Sent a test email from tools tab and nothing showed up either.
    Thoughts?

    Sorry… I guess it would help if you knew the website name http://www.npscolorado.com.
    I checked the ‘safe sender’ list and that’s all good there. I also added a 2nd comcast address to the contact list and that too never showed up.

    OK Riddle me this…..

    I have several clients and I use fscf on all of them

    Client ‘a’ is version 3.1.8.1 (I know it’s back a ways) but works PERFECTLY! Form information is sent to my clients email address and it also being sent to me at my comcast address and a 2nd gmail address I have.

    As a last resort:

      I reverted my client ‘b’ to 3.1.8.1 version of fscf
      I backed up client ‘a’ fscf form and
      uploaded it to client ‘b’ fscf thinking ALL THINGS ARE NOW EQUAL.


    Client ‘a’ is still working just fine sending form information to my 2 email addresses (comcast and gmail.)

    HOWEVER client ‘b’ (set up to send form information to my 2 email addresses) never arrives at my comcast address but arrives at my gmail just fine.

    I really need to understand what’s happening here as my client ‘b’ ALSO has a comcast address and she is not receiving any form information. ALTHOUGH she and I both were getting emails at some point in the past (maybe before Christmas?)

    Any help would be welcome. I’m looking a little foolish here.

    http://www.constructioncopywriter.com fscf works just fine sending form information to comcast email address
    http://www.npscolorado.com fscf fails – not sending form information to comcast email addresses.

    The only thing I did that made it work across the board was to start using SMTP via the plugin i mentioned above. Beyond that – i know it’s frustrating as I had the same thing happen – gmail received, no problem, but other providers didn’t. I followed every tutorial and suggestion to no avail until i activated the smtp options. Good luck.

Viewing 5 replies - 1 through 5 (of 5 total)
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