Support » Plugin: Jetpack by » Not Receiving Contact Form Messages

  • Resolved Adam Capriola


    At some point I stopped receiving messages sent via Contact Form, but they are listed under Feedbacks. The last time I received an email was February 12th. I’m guessing I upgraded Jetpack around that time (currently I am running 2.1.2).

    Starting February 13th, I see messages listed under Feedbacks, but I was never emailed the messages. Everything worked fine prior to then, and I don’t recall making any changes to my site around then (like installing new plugins or adjusting anything), so I’m pretty sure this has to do with upgrading Jetpack.

    If any more information is needed, just let me know. Thanks!

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  • Plugin Contributor Jeremy Herve


    Jetpack Mechanic

    Do you receive any other emails from your WordPress installation, like comment or registration notifications?

    Jetpack uses the default WordPress email function to send out the emails, so it would be useful to know if that function works on your site.

    Could you also check your email address settings under Settings > General, and in the Email notification tab in the Contact form builder, to make sure the address is correct there?

    Could you also check your Spam / Junk folder, as emails from your WordPress installation can get caught in them sometimes 🙂

    Found them in my spam. Weird! I’d received the emails fine for months and then all of a sudden Gmail thinks they’re spam.

    Thanks for the help and great plugin!

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