Thread Starter
ATuzzo
(@atuzzo)
actually, now the forms are not even getting to the GMAIL address either…
Hey ATuzzo,
Sorry for the trouble here. I’ve had that issue before with servers sending email, there’s not a lot that I’ll be able to do about it, unfortunately. What is typically happening in this situation is that the receiving server considers the email from your website server as “untrusted” because it’s coming from an unknown sender (i.e. the server sending the email since anyone can spoof your “from” email). When I had the problem, it was also a Microsoft server, a custom Exchange one.
A few things that have helped:
– Set the “Contact notification sender email” field under wp-admin > Settings > PROPER Contact form to an email with the same domain name as your website.
– Turn “Use the email address above as notification sender” on
– Look into SPF records for your domain if you’re using anything other than basic SMTP settings on your server. If this is all Greek to you, check with your host about possible problems sending email from your server
My issue with emails being received was similar to yours in that it was only specific mail servers that were rejecting it. Strangely, they started coming through this year after 2-3 years of not showing up (sent them to a Google Apps and then forwarded them on). I have this plugin running on many client sites without issue.
Hope that helps a bit!
Thread Starter
ATuzzo
(@atuzzo)
ok, i’ll pass along the info to my IT guy. Also, he asked me to see if you could provide me with the public IP of the sending server for the contact forms? he wants to setup a rule to trust all emails from that IP address and see if that does it.
The sending IP is the IP from your server, it does not connect with anything I provide.
I forgot to mention another option … I’ve used wpMandrill (requires a paid Mandrill account [no affiliation]) with good success. It uses MailChimp’s email servers which are whitelisted everywhere. It’s a paid option but a great way to handle transactional emails from WordPress.
Thread Starter
ATuzzo
(@atuzzo)
ok, i’ll look into some things. also, i just noticed that now even the inquiry emails that are being sent to the GMAIL address that we created are going right to the SPAM folder.
Emails showing up in the spam folder is likely part of the same issue, an “untrusted” email according to your server’s algorithm. Keep marking “not spam” and hopefully it will learn 🙂
Thread Starter
ATuzzo
(@atuzzo)
my it person said it’s logical to add the sending server in the safe list, which he tried, but still not working. He said he sees echo.welcomewebite.com in the email headers though and asked if you have any smtp settings that you might be putting in?
Definitely not, that’s all determined on the server. Header settings and email sending happens from around line 485 – 505 in proper-contact-form.php if you want to see what’s going on in there.
