Title: Not receiving confirmation e-mail
Last modified: September 1, 2016

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# Not receiving confirmation e-mail

 *  Resolved [GarryOne](https://wordpress.org/support/users/garryone/)
 * (@garryone)
 * [9 years, 11 months ago](https://wordpress.org/support/topic/not-receiving-confirmation-e-mail/)
 * When someone tries to subscribe, he don’t receive the confirmation e-mail, neither
   got subscribed. The problem occurs just with a certain account of mailchimp, 
   and with this plugin, in all other cases, it’s working, this means that this 
   account works with other plugins (for example: Easy Peasy MailChimp Ajax Form)
   and other accounts work with this plugin (Mailchimp for WP).
    Another point to
   take into account is that the account with problems, got disabled all single 
   opt-in methods, due to an abuse rate, however, I configured plugin to use double
   opt-in. Even more than that, I analyzed the report from Mailchimp account, regarding
   API calls and it’s fine, exactly the same compared to another account which works.
   Also, I checked debug log of this plugin, inside wp-admin, and it says “Successfully
   subscribed”. I will leave below the API key for investigation. `a919b6591c9ab5fad815bf2c1d69c433-
   us13`
 * [https://wordpress.org/plugins/mailchimp-for-wp/](https://wordpress.org/plugins/mailchimp-for-wp/)

Viewing 2 replies - 1 through 2 (of 2 total)

 *  Plugin Contributor [Lap](https://wordpress.org/support/users/lapzor/)
 * (@lapzor)
 * [9 years, 11 months ago](https://wordpress.org/support/topic/not-receiving-confirmation-e-mail/#post-7712455)
 * Hi,
 * What do you see in the log on the Others page of our plugin?
 * If there is no error in our log the form submitted successfully. Sending the 
   confirmation happens on the MailChimp side and regrettably we have no control
   over that. We have seen in similar situations as you describe above (accounts
   with high abuse rate) that the confirmation mail can take a lot longer to be 
   send out or doesn’t seem to work in certain countries.
 * I suggest to contact MailChimp support about this:
    [https://mailchimp.com/contact/support/](https://mailchimp.com/contact/support/)
 *  Thread Starter [GarryOne](https://wordpress.org/support/users/garryone/)
 * (@garryone)
 * [9 years, 11 months ago](https://wordpress.org/support/topic/not-receiving-confirmation-e-mail/#post-8158915)
 * It was because of “update existing subscribers” setting, which was set to “Yes”,
   but had to be “No”. Thanks.

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘Not receiving confirmation e-mail’ is closed to new replies.

 * ![](https://ps.w.org/mailchimp-for-wp/assets/icon-256x256.png?rev=1224577)
 * [MC4WP: Mailchimp for WordPress](https://wordpress.org/plugins/mailchimp-for-wp/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/mailchimp-for-wp/#faq)
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 * 2 replies
 * 2 participants
 * Last reply from: [GarryOne](https://wordpress.org/support/users/garryone/)
 * Last activity: [9 years, 11 months ago](https://wordpress.org/support/topic/not-receiving-confirmation-e-mail/#post-8158915)
 * Status: resolved