Not receiving completed forms via email

  • Resolved imardesign

    (@imardesign)


    9 years, 4 months ago

    Hi There,

    I have recently updated to wordpress 4.1 and as a result I no longer receive CP Paypal form (PRO version) emails from users who have completed the form and checked out using paypal. Is there a known issue with the plugin and the latest version of wordpress. I have been really pleased with the plugin but now am stuck.

    Any help is greatly appreciated.

    https://wordpress.org/plugins/cp-contact-form-with-paypal/

Viewing 1 replies (of 1 total)
  • Plugin Author codepeople

    (@codepeople)

    9 years, 4 months ago

    Hi,

    The plugin is already compatible with WordPress 4.1.

    Please check if the messages are marked as “paid” or “not paid” in the messages page.

    If the messages are marked as paid then the problem is that your WordPress isn’t delivering the emails. You should setup the WordPress to deliver the emails according to your mail server settings. You may have to ask to your web hosting support about the requirements to send emails from WordPress/PHP with their hosting service.

    On the other hand if the messages aren’t marked as “paid” then the PayPal IPN connection isn’t being received, in this case check if the payment appears marked as “completed” in the “seller PayPal account” . Note also that you should test this feature into an online website (local websites cannot receive PayPal IPN connections).

    Thank you for using the plugin!

Viewing 1 replies (of 1 total)
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