Not possible to opt-out of a popup

Hello @nazifahogan ,

Thanks for getting in touch with us.

Please, make sure to disable popup dismissal by unchecking the Allow Popup Dismissal from the General options. https://prnt.sc/tv3yx4
Also, you should uncheck the “Show Close Button” from the Design section of the popup. https://prnt.sc/tv3zq9
Also, sending this tutorial for reference to Popup Dismissal options, in case you may want to take a look.

How to set up popup dismissal options?
Let us know if this helps.

Dear @nazifahogan ,

Hope you’re fine.

We haven’t heard from you for 4 days so this thread will be closed.
In case you need any further assistance, please, open another thread.

Thanks beforehand.