Support » Plugin: SlimStat Analytics » Not possible to active for new blogs after update

  • Resolved KalleL

    (@kallel)


    I am running Slimstat in a WordPress MU installation. Slimstat seems to work correctly for blogs where Slimstat already have been activated in earlier versions of Slimstat.
    But I updated to 3.5.7 and now it is impossible to active Slimstat for new blogs. When activating Slimstat (and using the exact same settings as the already activated blogs) nothing happens. I can see the Slimstat tracking code but it looks like nothing is logged in the database for the newly activated blog and the Slimstat reports is completely empty.

    What can I do?

    An a feature request: Please make it possible to handle the settings for Slimstat for the entire WordPress network (MU installation) from the Network admin menu. Currently you have to login and set the settings for each and every new blog that you want to use Slimstat on. This is extremely time consuming and should be unnecessary if you would like to use the same settings for all blogs in the network.

    https://wordpress.org/plugins/wp-slimstat/

Viewing 15 replies - 1 through 15 (of 46 total)
  • Plugin Author Jason Crouse

    (@coolmann)

    Could you please look at your mysql error log? I’m sorry, but network activations seem to work fine in our dev environment, so a little hint could probably point us into the right direction 😉

    Thread Starter KalleL

    (@kallel)

    Thank you Camu for looking into this!

    I am sorry to inform you that the MySQL error log is empty (their are just some initialization messages in the log). No errors has been logged.

    Should I try and uninstall Slimstat and install it again?
    I do not want all our blogs in our network to lose their stats, will that happen if I uninstall and re-install Slimstat?

    Or is their anything else I can do to debug this error?

    I just noticed that all stats has stopped working. Even for all blogs that was activated in earlier versions of Slimstat, i.e. Slimstat has stopped working completely after the update.

    Is it possible to rollback to an earlier version of Slimstat and keep the data intact?

    Plugin Author Jason Crouse

    (@coolmann)

    I do not want all our blogs in our network to lose their stats, will that happen if I uninstall and re-install Slimstat?

    YES! Don’t uninstall SlimStat or you will lose all your stats!

    I just noticed that all stats has stopped working. Even for all blogs that was activated in earlier versions of Slimstat, i.e. Slimstat has stopped working completely after the update.

    Without an error message of some sort, you can understand that it’s really hard to see what the problem could be. Especially since it’s working on our test box.

    Is it possible to rollback to an earlier version of Slimstat and keep the data intact?

    Yes, just overwrite the files on your server. DO NOT UNINSTALL. Previous versions can be downloaded here:

    http://wordpress.org/plugins/wp-slimstat/developers/

    Thread Starter KalleL

    (@kallel)

    I tried to install an older version but it was not possible:

    Unpacking the package …

    Installing extension …

    Destination folder already exists. / var / www / wordpress / wp-content / plugins / wp-slim state /

    Installation of the extension failed.

    Plugin Author Jason Crouse

    (@coolmann)

    In that case you will need to overwrite the files using FTP.

    Thread Starter KalleL

    (@kallel)

    After downgrading to Slimstat 3.5.5 everything works perfectly again!

    Upgrading to 3.5.6 or 3.5.7 and everything just stops working. I do not know why but you have some kind of bug in 3.5.6 and 3.5.7

    Plugin Author Jason Crouse

    (@coolmann)

    And no errors in your mysql log file? Really weird.

    Plugin Author Jason Crouse

    (@coolmann)

    Can you post the table structure of wp_slim_* tables? Or send us a message at

    http://support.getused.to.it/

    Thanks,
    Camu

    Plugin Author Jason Crouse

    (@coolmann)

    Marking as resolved.

    Thread Starter KalleL

    (@kallel)

    Sorry, but it seems like the problem still exists. When activating Slimstat version 3.5.8 for new blogs, Slimstat doesn’t start collecting data. So now we need to downgrade to 3.5.5 again 🙁

    Plugin Author Jason Crouse

    (@coolmann)

    If you don’t give us some more information, it’s quite hard to figure out why this happens.

    Thread Starter KalleL

    (@kallel)

    Hi.

    Currently we have not network activated Slimstat.
    We activate Slimstat for those blogs that needs stats but after activating no stats is captured.

    Exactly what information do you need?

    Plugin Author Jason Crouse

    (@coolmann)

    See above.

    Plugin Author Jason Crouse

    (@coolmann)

    Version 3.5.9 should finally solve this issue. Thank you for your patience.

    Thread Starter KalleL

    (@kallel)

    I am sorry but 3.5.9 did not fix this problem. No stats are being captured for new blogs. Downgrading to 3.5.5. again. 🙁

Viewing 15 replies - 1 through 15 (of 46 total)
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