Not Plug-N-Play

  • JIGSAW

    (@jigsaw)


    1 month, 4 weeks ago

    Because there are so many developers who do not consider user workflow or just blatantly misrepresent their plugins capabilities I judge a plugin based on what I have to do to make it work. this plugin requires multiple tutorials. So i can not validate what it does or does not do because anything that requires that much guidance was not built for the audience its being delivered to. This is a review plugin. It should be a one click install and attach it to everything on the site with a toggle slider to turn it on/off per site owners requirements. the actual features should be nothing more than text fields to fill in. Why those type of parameters would require multiple tutorials is exactly why this is an unknown plugin without much of a following.

Viewing 1 replies (of 1 total)
  • Plugin Support Pulak Ahmed

    (@pulak00)

    1 month, 4 weeks ago

    Hi @jigsaw,

    Thank you for taking the time to share your detailed feedback. We truly value all reviews, as they help us understand different user perspectives.

    We develop and evolve the plugin based on the interests and priorities of our users as a whole. While some users prefer a very simple, one-click setup, many of our users actively request advanced features and greater flexibility, which naturally require some configuration and guidance. The tutorials are provided to support these advanced use cases and to ensure users can fully utilize the features they’ve asked for.

    We completely understand that you were looking for a more minimal and straightforward setup process. At the same time, balancing simplicity with the needs of users who prioritize advanced functionality is an ongoing challenge, and we work hard to accommodate both groups.

    We do feel that submitting a one-star review solely based on the setup complexity may be a bit harsh, especially as the plugin does deliver the functionality it advertises. That said, we respect your experience and take your feedback seriously. Improving usability and simplifying the setup process is something we are actively working on and will continue to improve in the coming days.

    If you’re open to reconsidering, we would sincerely appreciate it if you could update your review to reflect a more balanced rating based on the plugin’s capabilities as well as your experience. Our support team is always available to assist and help determine whether the plugin is the right fit for your needs.

    Thank you again for your honest feedback, it genuinely helps us grow and improve.

    Thank you.

Viewing 1 replies (of 1 total)

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