We are not pleased with the way the plugin is set, but also with the support provided to properly configuring it. This made us simply unistalled it.
Perhaps you guys may need to include more people to help you with this area, while having videos, screenshots and all the information available to configure the plugin easy and efficiently, but also providing a lean and clean way to unistall it if the case arises.
At the end all is about service quality and customer experience.
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