Title: Not Mobile/Device Compatible
Last modified: December 4, 2016

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# Not Mobile/Device Compatible

 *  [reenaraichura](https://wordpress.org/support/users/reenaraichura/)
 * (@reenaraichura)
 * [9 years, 8 months ago](https://wordpress.org/support/topic/not-mobiledevice-compatible/)
 * Hi,
 * I updated the Tooltip CK Plugin on my website today:
 * [http://www.dannyfeltoncounselling.co.uk/integrative-psychotherapy/](http://www.dannyfeltoncounselling.co.uk/integrative-psychotherapy/)
 * and now the tooltips no longer work on a mobile (they are okay on the desktop).
 * Issues:
 * 1. They go off screen so do not resize to the mobile.
    2. When flipping the phone
   you can still not see them. 3. They get stuck, you can’t clear them and then 
   the underlying text of the website content disappears. 4. Issue 3 improves in
   terms of clearing them easily if I keep a line/dotted line under them but I don’t
   really want to do that. However it is still adhoc.
 * Can you help please? How do I solve these 4 issues?
 * Best regards,
 * Reena.

Viewing 6 replies - 1 through 6 (of 6 total)

 *  Plugin Author [CeiKay](https://wordpress.org/support/users/ced1870/)
 * (@ced1870)
 * [9 years, 8 months ago](https://wordpress.org/support/topic/not-mobiledevice-compatible/#post-8514273)
 * Hi
    I will check this soon and let you know. I have seen the problem on your 
   website and I will try to reprodue it CEd
 *  Plugin Author [CeiKay](https://wordpress.org/support/users/ced1870/)
 * (@ced1870)
 * [9 years, 8 months ago](https://wordpress.org/support/topic/not-mobiledevice-compatible/#post-8514627)
 * I have tested again by my side, and it works on my test website with the latest
   tooltip version
    On your website I see that the mobile detection does not work,
   like if something blocks the mobile detection
 * Do you have something on your website that is used to manage the mobile part 
   of your website and that could block this ? I see for example that you have a
   right click blocking system, I can not tell you if this is in cause but I ask
   you 🙂
 * Let me know
    CEd
 *  Thread Starter [reenaraichura](https://wordpress.org/support/users/reenaraichura/)
 * (@reenaraichura)
 * [9 years, 7 months ago](https://wordpress.org/support/topic/not-mobiledevice-compatible/#post-8593265)
 * Hi CEd,
 * Apologies for the delayed response, I am not getting notifications that you responded.
 * I tried disabling the right-click blocking plugin but it made no difference to
   the behaviour of the tooltips.
 * Here are all the plugins we have:
 * BackUpWordPress
    Black Studio TinyMCE Widget Breadcrumb NavXT Contact Form 7 
   Disable Comments Google Analytics by MonsterInsights Google Analytics Dashboard
   for WP Meta Slider Really Simple CAPTCHA SEO Redirection Simple Follow Me Social
   Buttons Widget Simple Image Widget Tooltip CK WP Content Copy Protection & No
   Right Click WP Google Maps WP Retina 2x WP Super Cache Yoast SEO
 * Any other suggestions?
 * Best wishes,
 * Reena.
 *  Plugin Author [CeiKay](https://wordpress.org/support/users/ced1870/)
 * (@ced1870)
 * [9 years, 7 months ago](https://wordpress.org/support/topic/not-mobiledevice-compatible/#post-8596217)
 * are you able to disable the plugins one by one and see if it works ? once the
   conflict found, we can try to find a solution 🙂
 *  Thread Starter [reenaraichura](https://wordpress.org/support/users/reenaraichura/)
 * (@reenaraichura)
 * [9 years, 7 months ago](https://wordpress.org/support/topic/not-mobiledevice-compatible/#post-8657584)
 * Hi There!
 * I don’t seem to be getting the follow up emails. 🙁
 * Just seen this now. I will try that and let’s see what happens.
 * Best,
 * Reena.
 *  Plugin Author [CeiKay](https://wordpress.org/support/users/ced1870/)
 * (@ced1870)
 * [9 years, 7 months ago](https://wordpress.org/support/topic/not-mobiledevice-compatible/#post-8658713)
 * if you prefer you can post on my own forum that is just newly opened
    [http://forum.wp-pluginsck.com/](http://forum.wp-pluginsck.com/)
 * let me know if you have any news

Viewing 6 replies - 1 through 6 (of 6 total)

The topic ‘Not Mobile/Device Compatible’ is closed to new replies.

 * ![](https://s.w.org/plugins/geopattern-icon/tooltip-ck_747474.svg)
 * [Tooltip CK](https://wordpress.org/plugins/tooltip-ck/)
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 * [Unresolved Topics](https://wordpress.org/support/plugin/tooltip-ck/unresolved/)
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 * 6 replies
 * 2 participants
 * Last reply from: [CeiKay](https://wordpress.org/support/users/ced1870/)
 * Last activity: [9 years, 7 months ago](https://wordpress.org/support/topic/not-mobiledevice-compatible/#post-8658713)
 * Status: not resolved