Title: Not Loading
Last modified: September 29, 2020

---

# Not Loading

 *  Resolved [jsgebo](https://wordpress.org/support/users/jsgebo/)
 * (@jsgebo)
 * [5 years, 7 months ago](https://wordpress.org/support/topic/not-loading-28/)
 * Hi,
 * the chat plugin is no longer loading. I upgraded to the latest plugin but still
   no luck. Any idea what I might be doing wrong? This used to work fine until about
   1-2 months ago.
 * Thanks!
    -  This topic was modified 5 years, 7 months ago by [jsgebo](https://wordpress.org/support/users/jsgebo/).
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fnot-loading-28%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 5 replies - 1 through 5 (of 5 total)

 *  Plugin Author [Facebook](https://wordpress.org/support/users/facebook/)
 * (@facebook)
 * [5 years, 7 months ago](https://wordpress.org/support/topic/not-loading-28/#post-13471621)
 * Hi [@jsgebo](https://wordpress.org/support/users/jsgebo/),
 * Thanks for getting in touch. Sorry to hear you’re encountering this issue.
 * I’ve taken a look at your page, and I can’t see the plugin code anywhere on it.
   Are you sure that the plugin is activated? Can I ask you to go through the setup
   process from scratch?
 * Thanks,
 * Facebook Team
 *  Thread Starter [jsgebo](https://wordpress.org/support/users/jsgebo/)
 * (@jsgebo)
 * [5 years, 7 months ago](https://wordpress.org/support/topic/not-loading-28/#post-13474810)
 * First off, thank you for getting back to me! And that is a good question…where
   in your documentation does it describe this plugin code and where to put that?
   I used to see the plugin code in the setup of the plugin, but that is no longer
   there. I see reference to a DIV tag but doesn’t say anything about where to put
   it? In the footer.php? Anyway, this all was working then got wiped out…my guess
   is when I did some Avada upgrade. Regardless, can you point me to the documentation
   on this plugin code because I’m not finding it.
 * Thanks!
    Jeff
 *  Plugin Author [Facebook](https://wordpress.org/support/users/facebook/)
 * (@facebook)
 * [5 years, 7 months ago](https://wordpress.org/support/topic/not-loading-28/#post-13477956)
 * Hi [@jsgebo](https://wordpress.org/support/users/jsgebo/),
 * In the latest version of the plugin, you no longer need to copy and paste the
   plugin code anywhere. It is added directly when the plugin is activated and the
   setup process is complete.
 * I would recommend deactivating and reactivating the plugin, and running the setup
   process one more time.
 * Do let us know if that addresses your issue,
 * Facebook Team
 *  Thread Starter [jsgebo](https://wordpress.org/support/users/jsgebo/)
 * (@jsgebo)
 * [5 years, 7 months ago](https://wordpress.org/support/topic/not-loading-28/#post-13495695)
 * Thanks, that did it!
 *  Plugin Author [Facebook](https://wordpress.org/support/users/facebook/)
 * (@facebook)
 * [5 years, 6 months ago](https://wordpress.org/support/topic/not-loading-28/#post-13530799)
 * Awesome – glad to hear!

Viewing 5 replies - 1 through 5 (of 5 total)

The topic ‘Not Loading’ is closed to new replies.

 * ![](https://ps.w.org/facebook-messenger-customer-chat/assets/icon-256x256.png?
   rev=2398892)
 * [Facebook Chat Plugin - Live Chat Plugin for WordPress](https://wordpress.org/plugins/facebook-messenger-customer-chat/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/facebook-messenger-customer-chat/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/facebook-messenger-customer-chat/)
 * [Active Topics](https://wordpress.org/support/plugin/facebook-messenger-customer-chat/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/facebook-messenger-customer-chat/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/facebook-messenger-customer-chat/reviews/)

 * 5 replies
 * 2 participants
 * Last reply from: [Facebook](https://wordpress.org/support/users/facebook/)
 * Last activity: [5 years, 6 months ago](https://wordpress.org/support/topic/not-loading-28/#post-13530799)
 * Status: resolved