Support » Plugin: Tailor Page Builder » not loading AT ALL ?!

  • Resolved candy2012

    (@candy2012)


    Any idea why is this not loading !??!
    I have the buttons, just created a new page and clicked the button than …
    ?page_id=374&tailor=1 but NADA! Nothing happens … just a grey something with a loader in the middle, a loader which never loads anything obviously
    is this using java or something ?!?

    Why is it not loading ?!?!

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Author Andrew Worsfold

    (@andrewworsfold)

    Are you seeing any error messages in the console (right click -> Inspect)?

    Hi,
    I can report this too, this is the browser console error:
    The canvas does not exist in the page. This could be caused by a plugin or theme conflict.

    I’m using my custom premium theme (created almost “from scratch”), disabled all plugins …
    Theme works well with almost any other page builder … :/

    I really want to try work with Tailor, as it really caught my attention, it look very promising.

    Plugin Author Andrew Worsfold

    (@andrewworsfold)

    Hi @anydog

    The error message that you are reporting may or may not be related to what @candy2012 is reporting, even though the end result is the same. In your case, the required HTML is not being added to the “canvas” preview window.

    This HTML is added in Tailor using a filter on ‘the_content’ so, if you have disabled all plugins, it’s likely that one or more of the filters that you have in your custom theme are preventing this HTML from being added. Can you please confirm if you are filtering the post content?

    Cheers,
    Andrew.

    Thanks for fast reply.
    Yeah, there are a few “the_content” filters. I disabled them all, but it didn’t help… 🙁
    I will take a better look, maybe I missed some. Any other idea why it could happen ?

    Nah, didn’t find any other “the_content” filter … What’s the deal with that canvas ? If you give more detail, perhaps I can locate issue somewhere else …

    Plugin Author Andrew Worsfold

    (@andrewworsfold)

    Tailor comprises two parts: the sidebar and the canvas (which is the page preview inside of an iframe). Some HTML is used to bootstrap the “canvas”-side JS app; this HTML replaces the content of the page (using “the_content” filter) during a canvas page load (or at least it should).

    Perhaps it has something to do with the priority of your “the_content” filter?

    Plugin Author Andrew Worsfold

    (@andrewworsfold)

    Hi all,

    As I have not received a response on this thread for some time I will close it. This is likely caused by another plugin affecting the “the_content” filter.

    If you continue to have problems please don’t hesitate to raise another issue. Perhaps in order to assist troubleshooting try to re-run Tailor without any other plugins active.

    Cheers,
    Andrew.

Viewing 7 replies - 1 through 7 (of 7 total)
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