Hey,
I’ve got a test environment with WP 4.2.4 and GF 1.9.12.2 and the settings page is loading.
Since I started this plugin, GF released a different way to handle custom settings pages – I’m not using the new way, but the old seems to be working still for me. However maybe there’s a conflict with another plugin?
There are two settings areas, each ‘paragraph’ form field and the general settings page.
Under each ‘paragraph’ form field you should see an ‘Enable WYSIWYG (CKEditor)’ tick box (on the ‘General’ tab).
It should look like this:
https://ps.w.org/gravity-forms-wysiwyg-ckeditor/assets/screenshot-4.png?rev=1086995
For the general settings, you should be setting a menu option and it’s own page.
Is the menu option missing or is the page is not loading? Are there any error messages?
The menu is found under the left hand ‘Forms’ menu, then ‘settings’ and ‘WYSIWYG ckeditor’
as seen here:
https://ps.w.org/gravity-forms-wysiwyg-ckeditor/assets/screenshot-5.png?rev=1086995
The page address should be
yourwebsiteaddress.com/wp-admin/admin.php?page=gf_settings&subview=WYSIWYG+ckeditor
Could you try the link with your website address and see if anything loads?
Unfortunately, I’m not seeing any evidence in the general settings page or within the forms editor either and when I navigate directly to the link nothing loads either.
It’s quite possible that it may be a conflict but I don’t have any GF-related plugins or add-ons. There aren’t any errors being returned either.
If you want to take a quick look I’m more than happy to give you access.
Yea, OK that would help.
Send a URL and log in details to wp@ovann86.33mail.com
Are you able to enable debugging as well?
(in wp-config.php change
define(‘WP_DEBUG’, false);
to
define(‘WP_DEBUG’, true);
** if it’s a production website that the general public may be using, just watch out for any errors that might be appearing on the public facing pages! **
)
Thanks for sending that through.
I found the issue and made a change to fix it.
Before any of the plugin actions run, I had a ‘is gravity forms installed’ check – however it wasn’t passing.
This was something someone else raised with another plugin I made. It appears that the running order for plugins can be unpredictable, and for some WordPress installs my plugin loads before Gravity Forms – hence the check failing.
The solution was to do the check and load my plugin last, through the ‘plugins_loaded’ action.
This actually turned out to be a great test case – now I know this is a much better way to do the check and load the plugin.
This is the gist I what I changed in the plugin installed on your website, I’ll push it out as an update on the weekend for others.
https://wordpress.org/support/topic/is_gravityforms_installed-is-failing?replies=2
Also, I saw you’re using the visual editor for the ‘body’ field as well – It’ll be great to hear if that works OK. Particularly spaces, ckeditor is in the habit of adding extra spaces between paragraphs (I think this only happens when people are using Firefox).
Thanks and let me know how you go.
Thanks again Adrian… I’ll pound away and let you know how I make out.
Sent a mail to you on given email. Plz check
