Title: Not Installed Correctly Last modified: November 21, 2016 --- # Not Installed Correctly * Resolved [Rodrigo](https://wordpress.org/support/users/vejapixel/) * (@vejapixel) * [9 years, 6 months ago](https://wordpress.org/support/topic/not-installed-correctly/) * Hello guys, * In the comments on my site, there are some users who say they can not comment because when they try to redirect to an error page. I tried to make comments as a test and really this happens, it shows a page with the message “Internal Serve Error”. Sometimes he comments normally, but sometimes he does not. * [https://drive.google.com/file/d/0B-3bBaQBNJ0mQ2xjcXlCalBJNHc/view?usp=sharing](https://drive.google.com/file/d/0B-3bBaQBNJ0mQ2xjcXlCalBJNHc/view?usp=sharing) * What can this be? * In my WP-SpamShield Settings panel, you are displaying a message “Installation Status: Not Installed Correctly”. * [https://drive.google.com/file/d/0B-3bBaQBNJ0mbE5IZ1cxRjEyc0E/view?usp=sharing](https://drive.google.com/file/d/0B-3bBaQBNJ0mbE5IZ1cxRjEyc0E/view?usp=sharing) * How to solve this installation problem? Uninstalling, deleting the plugin and then installing and activating again? * Thank you. Rodrigo Carlos Viewing 3 replies - 1 through 3 (of 3 total) * Plugin Contributor [rsm-support](https://wordpress.org/support/users/rsm-support/) * (@rsm-support) * [9 years, 6 months ago](https://wordpress.org/support/topic/not-installed-correctly/#post-8463650) * Hi [@vejapixel](https://wordpress.org/support/users/vejapixel/), * At the top of the support forum there is a [sticky post](https://wordpress.org/support/topic/faqs-troubleshooting-please-read-first?replies=4) that we ask users to read first because it guides you to excellent troubleshooting options we have already put together for our plugin users. * Your specific issue is already addressed in the plugin docs. When it says “Not Installed Correctly” — it means exactly that: _something is not installed correctly_. The plugin will not work as intended until you fix the error and _you will get error messages._ * We will be happy to help you. You will need to take the following steps: 1. **The [Troubleshooting Guide](https://www.redsandmarketing.com/plugins/wp-spamshield/troubleshooting-guide/) and [Frequently Asked Questions (FAQs)](https://www.redsandmarketing.com/plugins/wp-spamshield/faqs/) are the place to start.** 2. Please take a few minutes to work through these, as _they solve over 90% of issues users have_. (Please be sure to _follow all the steps, not just read through them_.) The issue _might not be what you suspect_. 3. Once you have gone through the Troubleshooting Guide and FAQs, if that doesn’t solve the issue, we’ll need a bit more info from you on the specifics, and we’ll need to email back and forth, so you should move on to the next step. 4. **Submit a support request using the secure form at the [WP-SpamShield Support page](https://www.redsandmarketing.com/plugins/wp-spamshield/support/), our main support channel for the plugin.** We have an excellent diagnostic process. * That will allow us to help you diagnose this, find out what the real issue is, and get things working right for you. * **_Please note that the [WP-SpamShield Support page](https://www.redsandmarketing.com/plugins/wp-spamshield/support/) is our main support venue, not the WordPress forums here, so that will always be the best way to get a quick response and resolve any tech support issues._** * Thread Starter [Rodrigo](https://wordpress.org/support/users/vejapixel/) * (@vejapixel) * [9 years, 6 months ago](https://wordpress.org/support/topic/not-installed-correctly/#post-8468415) * Hello, * I contacted you via WP support, because the site you are unable to access. See print below: * [https://drive.google.com/file/d/0B-3bBaQBNJ0mQ2RCUGl5SzhybE0/view?usp=sharing](https://drive.google.com/file/d/0B-3bBaQBNJ0mQ2RCUGl5SzhybE0/view?usp=sharing) * Thank you. Rodrigo * Plugin Contributor [redsand](https://wordpress.org/support/users/redsand/) * (@redsand) * [9 years, 6 months ago](https://wordpress.org/support/topic/not-installed-correctly/#post-8469354) * Hi Rodrigo, * I looked into this and examined our error logs. I was able to isolate the incident in question. * Unfortunately I hate to be the bearer of bad news, but our records/logs indicate malicious behavior coming from that IP address. You may or may not be aware of it. (I’m guessing most likely you were not aware of it.) For your security I’m not going to go into further detail on an online forum. You should do a deeper security audit of your computer/network. * I would recommend installing BitDefender or another top _security+anti-virus/ anti-malware_ on your system, and running a thorough scan. Also, _and this is even more important_…if you are using an expired operating system that is no longer supported by the manufacturer, you should upgrade to a modern operating system as soon as possible. Windows XP is an example of an outdated OS, and _it has numerous security vulnerabilities that cannot be fixed by using security software._ Microsoft stopped supporting it a couple years ago, which means no more security updates. It was released over 15 years ago and is a security nightmare for folks. Simply running an anti-virus/anti-malware won’t do much to protect you, because of the plethora of security holes that aren’t patched, and won’t be patched. _Malware can run completely undetected on systems like this._ * Once you address the security issue, you should be able to access the site. * – Scott - This reply was modified 9 years, 6 months ago by [redsand](https://wordpress.org/support/users/redsand/). Viewing 3 replies - 1 through 3 (of 3 total) The topic ‘Not Installed Correctly’ is closed to new replies. * ![](https://s.w.org/plugins/geopattern-icon/wp-spamshield_08293a.svg) * [WP-SpamShield](https://wordpress.org/plugins/wp-spamshield/) * [Frequently Asked Questions](https://wordpress.org/plugins/wp-spamshield/#faq) * [Support Threads](https://wordpress.org/support/plugin/wp-spamshield/) * [Active Topics](https://wordpress.org/support/plugin/wp-spamshield/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/wp-spamshield/unresolved/) * [Reviews](https://wordpress.org/support/plugin/wp-spamshield/reviews/) * 3 replies * 3 participants * Last reply from: [redsand](https://wordpress.org/support/users/redsand/) * Last activity: [9 years, 6 months ago](https://wordpress.org/support/topic/not-installed-correctly/#post-8469354) * Status: resolved