Support » Plugin: Sitemap by BestWebSoft » Not Impressed

  • I stopped using this plugin one week ago and uninstalled it as well, that didn’t seem to stop TheBestWebSoft from extracting a monthly fee from my payPal account for the Pro version I bought.

    Heads up notice would be nice Le BestWebSoft, don’t ya think?

    Crisp.
    Z

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author bestwebsoft

    (@bestwebsoft)

    Hi ZAAAX,

    Pro plugin version purchase is a recurring payment, which is specified on the product page, as well as during the purchase process. Also, recurring billing occurs either once or twice a year. Please check this page for a guide on recurrent billing cancellation – http://support.bestwebsoft.com/hc/en-us/articles/204049785-Cancellation-Stop-recurring-billing-

    We would be very grateful if you submitted all of your questions or comments regarding the paid products on our support forum – http://support.bestwebsoft.com, as this forum is not meant for discussing paid products.

    Regards,
    BestWebSoft Support Team.

    Thread Starter ZAAAX

    (@zaaax)

    No this forum is for posting reviews about a product or service submitted as a WordPress plugin, the end users input, their thoughts about the plugin etc., so I did place my review, you’ll notice it’s a one star review.

    Oh and the link you placed in the reply, it worked except when I went to “Stop” the recurring payment the process was halted because there was an error somehow somewhere during the stopping of.

    By the way, trying to find that link you supplied within the BestWebSoft support or links from within the admin plugin itself is like trying to find that needle in your plugin haystack.

    The plugin is cool, the support isn’t.

    Regards,
    Z

    Plugin Author bestwebsoft

    (@bestwebsoft)

    Hi ZAAAX,

    We would like to point out, that our remark concerning the inappropriateness of this forum for discussing paid products was not stipulated by our decision not to do so, but was justified by WP forum policy. WP forum moderators can delete such posts, so that ultimately, the user may not see the answer to their inquiry. We would be very grateful for the understanding. In case you have any questions in future, please feel free to create a private ticket on our support forum – http://support.bestwebsoft.com. We would be glad to answer all of your questions there.

    Also, thank you for drawing our attention to the issue of informing users about recurrent billing in advance. We have already adopted this practice, and we now send a reminder 7 days before the next charge.

    Regards,
    BestWebSoft Support Team.

Viewing 3 replies - 1 through 3 (of 3 total)
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