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HTML Import 2
Not importing documents such as pdf or docx (2 posts)

  1. jacobraccuia
    Posted 3 years ago #

    I am trying to import files that contain many word documents and pdfs and excels and what not.

    I have checked "import documents" and all of the file types I need are allowed. However, when I import the file, it does not move them to the gallery folder or anything.

    The importer page shows this:

    Found 18 links in Betsy Johnson Memorial Hospital Dunn Nc Delivery Hwrc. Checking file types... done.

    And that's all. Of those 18 links, 12 of them are files.

    I also believed this plugin to rewrite the addresses of these to the local files, but I do not see that happening either.

    What could I be doing wrong? I have tried this on a multisite and a normal site, on different servers to try and pinpoint the issue. Nothing writes to the error log either.

    Thanks so much and I will be able to provide more information at seconds notice, as this is important to me. [ I will also gladly donate if this does what I need it do. :D ]


  2. Stephanie Leary
    Plugin Author

    Posted 3 years ago #

    Can you either:

    a) Post an example of one of the files you're trying to import, and screenshots or a detailed list of the settings you've entered


    b) Email me via my contact form (ignoring the warning there about plugin support; you have permission) with the above

    I suspect a bad setting, but I need more information to diagnose the problem.

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