Not great.

  • hitthedirt

    (@hitthedirt)


    7 months, 2 weeks ago

    EDIT: I was finally able to go through the recommended troubleshooting process for “how to test for theme conflicts.” Even with all plugins disabled in troubleshooting mode (except for MailPoet, as per the instructions) and reverted the theme to the default “Twenty Twenty-five,” the established email “template” does not get automatically triggered at new post publish action any more than the initial trigger instance (i.e., each email template is only good for one blog post publishing). Something is really wrong (or I am still doing something wrong). I even went through the New Email creation process in MailPoet, and published a new blog post to trigger the new email template. It always only gets triggered to send on the initial new blog post; no subsequent blog posts will re-trigger the same active template.

    What’s more, the manual workaround I have been using since I originally installed MailPoet is also no longer reliable, because the last two times I have duplicated the previous email template, disabled the previous version, and published a new blog post to trigger the new email template, the new email template pulls in the previously published (penultimate) post, not the most recent/latest published post, so subscribers end up receiving a duplicate email notification of the same post they received last time. I have had to resort to manually setting up an email “newsletter” campaign with the latest blog post manually added to it.

    ————————

    For installation and setup, MailPoet is pretty user-friendly once you go through the steps, but since setting up an email template to send AUTOMATICALLY when a new post is published on my site, this plugin has NEVER worked properly. Every time I publish a new post, the supposed new post notification email never deploys, so I have to disable it, duplicate it, and try the process all over again. I now have 7 different “templates” in MailPoet for my new post notification email, because every time I publish a new post, I need to create a new email in order for it to actually deploy. Tonight, the new post notification sent out an email notification for a previous post that had long been published. In my mind, the main reason I wanted to use MailPoet was to automatically trigger new post notification emails, and it doesn’t do that without me MANUALLY setting up a new email template for every new post that is published. I don’t understand why this is the way MailPoet works. It shouldn’t be this difficult to trigger an email when a new post is published. Even Wix figured out how to do that. And based on others’ reviews of MailPoet customer service, I am not holding out hope to get this issue resolved.

    • This topic was modified 7 months, 2 weeks ago by hitthedirt. Reason: Forgot to change my star rating
    • This topic was modified 3 weeks, 4 days ago by hitthedirt. Reason: Went through troubleshooting, still does not work properly
Viewing 1 replies (of 1 total)
  • Plugin Author Rostislav Wolný

    (@costasovo)

    7 months, 2 weeks ago

    Hi there,

    Thank you for reaching to us!

    since setting up an email template to send AUTOMATICALLY when a new post is published on my site, this plugin has NEVER worked properly. Every time I publish a new post, the supposed new post notification email never deploys, so I have to disable it, duplicate it, and try the process all over again

    Sorry to hear about the issue. The functionality should work without the need of duplicating the post-notification template. The notification email is scheduled immediately after it is activated and then each time a new post is published. It looks like the first part works for you, but the automatic scheduling is broken. Publishing a post is an action used by many plugins, so there is a chance that this might be a plugin conflict.

    Can you switch your theme to a default one (Twenty Twenty-Four) and disable all your plugins and see if automatic post notifications in MailPoet works? I would suggest disabling all post notifications you have created and keeping just one set to a testing list.

    If it does work, enable your theme and all your other plugins one after the other until MailPoet breaks again. You’ll be able to tell us what’s at fault.

    You can refer to this article: https://kb.mailpoet.com/article/204-how-to-test-for-plugins-conflict

    Let us know how that goes!

Viewing 1 replies (of 1 total)
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