not good support

  • evita2030

    (@evita2030)


    8 years, 10 months ago

    In the last updates next gen gallery bring me problems in my database. I bought the extension photocrati plus but still errors, i contacted support but they didn’t do anything and after two months waiting I think they won’t do it.

    I would like to use a different plugin for images but in my website it is very necessary users can upload their own photos, i was using public uploader

    Any suggestions?

    BTW I upsated today the next gen gallery and still error
    NextGEN Gallery: Tables could not created, please check your database settings and no solution whatsoever, I think I am goint to replace this plugin

    • This topic was modified 7 years, 3 months ago by evita2030.
Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Contributor photocrati

    (@photocrati)

    8 years, 10 months ago

    @evita2030 – It appears you are having an issue with a third-party extension of NextGEN Gallery more so than our plugin(s). Did you contact the other author for assistance and ask them to consider making their plugin more compatible with the current version of NextGEN Gallery?

    Thanks!

    – Cais.

    Thread Starter evita2030

    (@evita2030)

    8 years, 10 months ago

    No, it is with Next Gen Gallery, actually if i disable the other plugins problem still there, just leaves when I disable next gen gallery, it seems gallery doesn’t not detect some tables and overwrites them again in database

    Thread Starter evita2030

    (@evita2030)

    8 years, 10 months ago

    Problem came up with last ngg update

    Plugin Contributor photocrati

    (@photocrati)

    8 years, 10 months ago

    @evita2030 – This would be best as a support topic … or you are welcome to send us a Bug Report (http://nextgen-gallery.com/report-bug/ … please reference this review) so we can get a better look under the page at your site.

    We may need temporary log in (and FTP) credentials for your WordPress installation, please consider those for your Bug Report, too.

    Thanks!

    – Cais.

    Thread Starter evita2030

    (@evita2030)

    8 years, 10 months ago

    i’ve been contacting support but not solution whatsoever in the last two months, i do not want to change to another plugin but maybe there is not another solution.

    About log in they said the same I provided credentials but they never log in

    Thread Starter evita2030

    (@evita2030)

    8 years, 10 months ago

    Already sent the bug report

Viewing 6 replies - 1 through 6 (of 6 total)
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