Support » Plugin: Google Listings & Ads » Not giving option to select sub accounts

  • Resolved ochoppee

    (@ochoppee)


    Hello,

    This addon when I attempt to connect to google merchant, my main account is not an option and the addon is not allowing me to select sub account, it keeps trying to force me to create a new account, or create an account at the main level.

    PC

Viewing 6 replies - 1 through 6 (of 6 total)
  • Thread Starter ochoppee

    (@ochoppee)

    See here: https://snipboard.io/5QUWFS.jpg

    Sorry writing with a baby in my arms.

    Plugin Support Igor H woo-hc

    (@ihereira)

    Hello,

    I understand there is no option to select a subaccount, you can check the connection test debug page located at wp-admin/admin.php?page=connection-test-admin-page and then do a click on the Disconnect Google Account button under the Google Account section.

    You can connect with a different Google Account. If I misunderstood something, feel free to let me know.

    Thread Starter ochoppee

    (@ochoppee)

    I need to be able to select the sub account under the same Google login, and the sub accounts are not showing up in the list of options.

    Plugin Support Igor H woo-hc

    (@ihereira)

    Hello,

    For better assistance, please share a copy of your site’s System Status, it is located WooCommerce > Status. Select “Get system report” and then “Copy for support”. 

    Please navigate to WooCommerce > System Status > Logs (if there are errors visible on there, let us know).

    Thread Starter ochoppee

    (@ochoppee)

    System Status Report

    
    ### WordPress Environment ###
    
    WordPress address (URL): https://www.sexvstoys.com
    Site address (URL): https://www.sexvstoys.com
    WC Version: 7.1.0
    REST API Version: ✔ 7.1.0
    WC Blocks Version: ✔ 8.9.0
    Action Scheduler Version: ✔ 3.4.0
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    WP Version: 6.1.1
    WP Multisite: –
    WP Memory Limit: 1 GB
    WP Debug Mode: –
    WP Cron: ✔
    Language: en_US
    External object cache: –
    
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    Server Info: Apache
    PHP Version: 7.4.33
    PHP Post Max Size: 384 MB
    PHP Time Limit: 480
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    cURL Version: 7.61.1
    OpenSSL/1.1.1k
    
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    Multibyte String: ✔
    Remote Post: ✔
    Remote Get: ✔
    
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    Onboarded: ✔
    Shop country code: CA
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    Thread Starter ochoppee

    (@ochoppee)

    Please navigate to WooCommerce > System Status > Logs (if there are errors visible on there, let us know).

    There is a fatal log as of today, but that is probably unrelated as it happens when I click sync all products on the https://example.com/wp-admin/admin.php?page=connection-test-admin-page

    However you can view it here:

    https://justpaste.it/9hqro

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