not give refund like promised

Warning! Do not buy from this company. We paid 249 USD and asked for a refund as stated on the Delicious website. They also state that you do not need to provide any reason for a refund.
We have not received any response and it has now been 3 weeks without a response even though we have sent several emails about this to them. They give the impression of being serious but when it comes to providing a refund as promised they neither respond nor provide a refund.