Support » Plugin: WPtouch » Suggestion for Sales of Pro

  • Premiertechnologist

    (@premiertechnologist)


    I purchased the Enterprise version of WP Touch Pro this weekend.

    The credit card was charged immediately.

    No acknowledgment of purchase was received because I submitted my email address wrong, leaving off one character.

    My suggestion is that WP Touch either have a registration first before the sale, or at minimum an email confirmation on the sale.

    It was resolved on the Monday after, so kudos for responsiveness for WP Touch.

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  • Plugin Author WPtouch

    (@wptouch)

    Hi @premiertechnologist,

    Sorry we didn’t get back to you earlier. We just hadn’t seen your e-mail till Monday when we were back on after the weekend.

    Thanks for the feedback, we appreciate it.

    The reason we don’t have manual registration is because our system automatically creates one after purchase and it is tied to your license. We find this process works better for customers, as they don’t have to register separately. It does happen that a typo is entered during checkout, but we usually rectify those swiftly. Sorry it took a little longer than usual to get to you.

    Thank you for purchasing WPtouch Pro and for the review!

    Regards,

    Emilio Rivera
    WPtouch Support

Viewing 1 replies (of 1 total)
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