Support » Plugin: Advanced Shipment Tracking for WooCommerce » Not getting USPS updates

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  • Plugin Author zorem

    (@zorem)

    Hi @fitwarrior, TrackShip is a premium service that connects with AST, you can submit a support ticket from your TrackShip Account
    Thanks

    Thread Starter fitwarrior

    (@fitwarrior)

    How are you certain it’s a TrackShip issue and not an issue with your plugin?

    Thread Starter fitwarrior

    (@fitwarrior)

    https://photos.app.goo.gl/2QWxmdh4UPD1Fp787

    Besides, you’re the same company.

    Thread Starter fitwarrior

    (@fitwarrior)

    Nevermind, looks like it updated… just needed to wait 30 hours. Please investigate.

    Also, your Submit Ticket form is not working on your trackship website… returns a Wordfence error.

    The functionality you provide with AST plugin and your Trackship service is good… customers like it ok. It’s just good enough for the price of $60/mo. But no more than that, and it seems I’m sending you one problem or another on a frequent basis.

    Please devote more attention to this.

    Plugin Author zorem

    (@zorem)

    Hi, AST is a free plugin and TrackShip is a premium shipment trakcing API, both are by zorem.

    I know you use TrackShip since the Tracking Page you sent in the first message and the automatic shipment tracking are TrackShip features.

    I have passed these tracking number to TrackShip’s Developers and they will check your trackers and contact you.

    Here we are only allowed to provide support with AST, since you are TrackShip’s customer, you can get support for TrackShip.

    Thanks

Viewing 5 replies - 1 through 5 (of 5 total)
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