Title: not getting submissions
Last modified: June 19, 2019

---

# not getting submissions

 *  Resolved [sailthebluesea](https://wordpress.org/support/users/sailthebluesea/)
 * (@sailthebluesea)
 * [6 years, 10 months ago](https://wordpress.org/support/topic/not-getting-submissions/)
 * I am not getting email submissions. I have my email address in “email to send
   submissions to:” and I also included my gmail address.
 * Sveta Ohanyan was working with me on this but then I stopped hearing from her
   even though this issue wasn’t resolved. Support is in Iran, so I understand there’s
   a delay in responding but it’s been 3 days now.
 * I either need a refund for upgrading to Pro as it doesn’t work, or I need someone
   to help me pls.
 * I contacted the website server, Hostgator, for my website and they did not find
   any firewalls.
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fnot-getting-submissions%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 1 replies (of 1 total)

 *  Plugin Support [Zhanna Khachatryan](https://wordpress.org/support/users/zhannak/)
 * (@zhannak)
 * [6 years, 10 months ago](https://wordpress.org/support/topic/not-getting-submissions/#post-11657218)
 * Hi [@sailthebluesea](https://wordpress.org/support/users/sailthebluesea/),
 * I am sorry for the issue you have faced and for the delay in your response time.
 * I have asked our support team to bring their attention to your issue ASAP.
 * I am sorry but in the WordPress forum, we address only the issues of free version
   users.

Viewing 1 replies (of 1 total)

The topic ‘not getting submissions’ is closed to new replies.

 * ![](https://ps.w.org/form-maker/assets/icon-256x256.png?rev=2068681)
 * [Form Maker by 10Web - Mobile-Friendly Drag & Drop Contact Form Builder](https://wordpress.org/plugins/form-maker/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/form-maker/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/form-maker/)
 * [Active Topics](https://wordpress.org/support/plugin/form-maker/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/form-maker/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/form-maker/reviews/)

## Tags

 * [submissions](https://wordpress.org/support/topic-tag/submissions/)

 * 1 reply
 * 2 participants
 * Last reply from: [Zhanna Khachatryan](https://wordpress.org/support/users/zhannak/)
 * Last activity: [6 years, 10 months ago](https://wordpress.org/support/topic/not-getting-submissions/#post-11657218)
 * Status: resolved