Hi @shokaweb,
Please check your service settings under Services > [service] > Minimum & Maximum time slots per booking. Try increasing these values so that customers can book multiple consecutive slots for a full-day booking.
For reminder emails, Webba Booking triggers them per booking event. If you have duplicate email notification templates with the same trigger and service, they may conflict and cause reminders to override or block each other.
I’d suggest reviewing your email notification settings under Settings > Email Notifications and making sure that reminder emails are properly enabled for all bookings.
Thanks!
Thank you. Thanks, but, as a customer I’m able to book two consecutive time frames. However, where I’m not able to do it, is on back office, as Administrator.
In this case, I don’t have reminders triggered by the same activator. But It does for same service. For example: We have two services being room bookings. Service1 Room1, Service2 Room2. I make a booking as admin for the same customer who wants to book Room1 whole day, but as admin I’m not able to book a single booking for full day. As I wrote before, I have to make a booking for mornings , and another after lunch. Could the conflict be there? Webba not sending two consecutive reminders to same customer, because in both it’s same trigger and same service?
Thanks in advance,
Shokaweb.
Hi @shokaweb,
The key issue is that the minimum and maximum consecutive time slots per booking settings for your room booking services determine how many slots a single booking can cover.
- As an admin in the backend, if the maximum time slots per booking is set to 1, you cannot make a single booking for the full day (multiple consecutive slots). Hence, you must create separate bookings for morning and afternoon slots.
- To fix this, increase the maximum time slots per booking setting for that service (e.g., to cover all the day’s slots), so you can book the whole day as a single continuous booking.
Regarding reminder emails:
- Webba Booking sends reminders individually for each booking. If you create two separate bookings (even for the same customer on the same day, but for different services), each should trigger its own reminder.
- If reminder emails are missing for one of the bookings, it could be due to email configuration conflicts. Please check your email notification settings and logs to ensure reminders are enabled and properly triggered for all bookings.
Thanks!
