Support » Plugin: WooCommerce » Not getting product comment notifications

  • normal comments coming through fine getting the normal moderation emails but not for product comments or reviews.

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  • Plugin Support RK

    (@riaanknoetze)

    The first thing to do is to make sure that emails are correctly triggered in WordPress / WooCommerce. To do this, please install the https://wordpress.org/plugins/email-log/ plugin and place a test order. As soon as the order has been placed, you should see a log of all the emails that were triggered in a new admin menu item under **Tools > Emails**.

    If your order notification email shows up there, but not in your inbox, you would need to get in touch with your website hosting provider for more support on this. The reason for this is that, from a WordPress / WooCommerce perspective, everything is working – but emails could be blocked from sending by your hosting server. The reasons *why* it’s blocked varies, but common ones include:

    * Blacklisted IP’s
    * Server Firewalls
    * Automatic filtering of emails that bypasses the spam folder

    If, however, you’re not seeing any emails under **Tools > Emails** after sending through a test order, it would indicate that there’s most probably a setup issue that would need to be investigated further.

    this is not referring to order emails, it’s product reviews and comment notifications. but thanks! 🙂

    • This reply was modified 2 years, 4 months ago by  Ben Hansen.
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