Hey Terry,

One more thing. If you have some time and you’d like try looking into the issue yourself to get a better idea of what’s going on, you can follow this guide: https://documentation.onesignal.com/docs/troubleshooting-web-push#section-debugging-not-receiving-chrome-notifications.

Please know it is rather long and technical, and we’d be happy to look at the issue for you, though it may take us a couple days to do so. Please do email us at support@onesignal.com or click on the large red button on the homepage of onesignal.com to chat with us. (Please provide details to your Site URL / OneSignal login email).

Hey @terrybakshi,

Please reach out to support@onesignal.com if you haven’t already, and provide us with your Site URL and a description of your problem. If we’ve already solved the issue with you, please reply here to mark the thread as solved.