Not getting notifications

Resolved terrybakshi
(@terrybakshi)

5 years, 4 months ago

hi
i am having an issue here with wordpress plugin. Customers are not getting any notifications and also new customer doesn’t get any notification to subscribe to notifications as well.

Viewing 5 replies - 1 through 5 (of 5 total)

Plugin Author OneSignal Push Notifications
(@onesignal)

5 years, 4 months ago

Hey Terry,

If you haven’t already, please reach out to support@onesignal.com with your site URL, and we’ll take a look.

Plugin Author OneSignal Push Notifications
(@onesignal)

5 years, 4 months ago

Hey Terry,

One more thing. If you have some time and you’d like try looking into the issue yourself to get a better idea of what’s going on, you can follow this guide: https://documentation.onesignal.com/docs/troubleshooting-web-push#section-debugging-not-receiving-chrome-notifications.

Please know it is rather long and technical, and we’d be happy to look at the issue for you, though it may take us a couple days to do so. Please do email us at support@onesignal.com or click on the large red button on the homepage of onesignal.com to chat with us. (Please provide details to your Site URL / OneSignal login email).
Thread Starter terrybakshi
(@terrybakshi)

5 years, 4 months ago
i tired all the setting and in WP fastest cache plugin i added to exclude useragents onesignal-free-web-push-notifications and also went to cloudflare to exclude the sdkfiles onesignal-free-web-push-notifications/sdk_files/* still nothing seems to be working. removed the notification setting from chrome as well.
- This reply was modified 5 years, 4 months ago by terrybakshi.
Plugin Author OneSignal Push Notifications
(@onesignal)

5 years, 4 months ago

Hey @terrybakshi,

Please reach out to support@onesignal.com if you haven’t already, and provide us with your Site URL and a description of your problem. If we’ve already solved the issue with you, please reply here to mark the thread as solved.

Thread Starter terrybakshi
(@terrybakshi)

5 years, 4 months ago

I already did its on your website but the Support is really slow.

Thanks

Viewing 5 replies - 1 through 5 (of 5 total)

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