not getting notification for each submision

  • Resolved neda1987

    (@neda1987)


    2 years, 1 month ago

    Hi

    I have recently have created the contact form with Metfrom and set the notification email, unfortunatly wheni’m testing the form i’m not gettin any notification from my submision via email notification.

    please help me to fix this issue.

    thanks

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Thread Starter neda1987

    (@neda1987)

    2 years, 1 month ago

    hi again

    Just need to mention this I have also checked my spam ands junk email, still getting Notting.

    would be great if you help me to fix this issue.

    thanks

    Tusher Ikbal

    (@tusherikbal)

    2 years, 1 month ago

    Hi,

    Thanks for reaching out to us.

    First of all, make sure you have followed our documentation guide for email notifications step by step. You can also follow this video (https://d.pr/v/Uo2K5c). If you still face the problem, there might be other issues that are causing it. Here are some suggestions to make sure this feature works without any trouble:

    1. SMTP configuration: This is the most important part. You should make sure that the SMTP configuration on your site is working.
    2. Invalid Email: This could also be caused by adding an invalid email account in the notification settings. Please make sure the email address(es) you have added are valid.
    3. Store Entries Option: Please keep the Store Entries option enabled. We recommend keeping that option always enabled because this function is required for “confirmation,” “notification,” and other functionalities to work. Please see the screenshot (https://d.pr/i/ELI9s6) to be clear about where to find it.
    4. Cache: Please make sure to clear all the cache from your website, including any plugin, browser, server, or CDN (e.g., Cloudflare). Also, try disabling the cache/optimization plugin for some time if you are using one.

    Let me know if the point can’t solve your issue.

    Regards,

    Ikbal

    Plugin Support Ahmed Amir Hossain

    (@ahmedamir)

    2 years ago

    Hi,

    We haven’t received any response from you and assuming that the issue is resolved now. For that reason, I’m marking this thread as resolved.

    If you need any further assistance on this matter, feel free to create a new thread. We will be happy to assist you.

    Best Regards,

Viewing 3 replies - 1 through 3 (of 3 total)

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