Title: Not Getting Emails
Last modified: August 30, 2016

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# Not Getting Emails

 *  Resolved [naomicox](https://wordpress.org/support/users/naomicox/)
 * (@naomicox)
 * [10 years, 5 months ago](https://wordpress.org/support/topic/not-getting-emails-7/)
 * I have tried deactivating the plugin, different email address, and updating, 
   but nothing is working the emails on the contact form are not being sent to my
   inbox like they should.
 * [https://wordpress.org/plugins/contact-form-maker/](https://wordpress.org/plugins/contact-form-maker/)

Viewing 5 replies - 1 through 5 (of 5 total)

 *  [Sona](https://wordpress.org/support/users/support-web-dorado/)
 * (@support-web-dorado)
 * [10 years, 5 months ago](https://wordpress.org/support/topic/not-getting-emails-7/#post-6826752)
 * Dear naomicox,
    You can use this plugin for example: [http://wordpress.org/plugins/webriti-smtp-mail/](http://wordpress.org/plugins/webriti-smtp-mail/)
   Setting up an external SMTP server, such as GMail should work. But GMail requires
   authentication.
 * Mailer: smtp
    SMTP Authentication: yes SMTP Security: SSL SMTP Port: 465 SMTP
   Username: your gmail full address SMTP Password: your gmail password SMTP Host:
   smtp.gmail.com
 * Instructions for WP SMTP
    Please be informed, that this could be an issue with
   your server. You can check this by the following way. Please install an SMTP 
   plugin, e.g. WP SMTP ([https://wordpress.org/plugins/wp-smtp/](https://wordpress.org/plugins/wp-smtp/))
   and send a test mail to your e-mail in its settings. If the e-mails will be sent,
   then the issue is within Form Maker and we will need temporary full admin access
   to take a look at the problem. But if the test mail will fail being sent, then
   the issue is within your website’s mail server and you’ll need to contact your
   hosting provider to solve the problem.
 *  [CodeArtist](https://wordpress.org/support/users/codeartist/)
 * (@codeartist)
 * [10 years, 4 months ago](https://wordpress.org/support/topic/not-getting-emails-7/#post-6827132)
 * I’m having the same problem. I feel like I’ve tried everything. Right now the
   mail program is sending emails to me only, sometimes. It will occasionally send
   email to one of the two other email addresses I want to send it to, but not all
   the time. Contact form responses are still getting missed. Here’s the list of
   what I tried:
 * –Installed SMTP plugin
    –Attempted to send mail via smtp.gmail.com –Allowed access
   to unknown apps in my google account settings –Using Port TLS 587
 * No dice. Any help please?
 *  [Sona](https://wordpress.org/support/users/support-web-dorado/)
 * (@support-web-dorado)
 * [10 years, 4 months ago](https://wordpress.org/support/topic/not-getting-emails-7/#post-6827133)
 * [@codeartist](https://wordpress.org/support/users/codeartist/),
 * Have you tried testing with SMTP? In addition please contact your hosting provider
   to check out whether you have limitations on emails sent from your site. Thank
   you.
 *  [CodeArtist](https://wordpress.org/support/users/codeartist/)
 * (@codeartist)
 * [10 years, 4 months ago](https://wordpress.org/support/topic/not-getting-emails-7/#post-6827134)
 * I followed the above instructions as my first step, and it did not work. I’ve
   done quite a bit of research, including GitHub’s piece on PHPmailer, and it said
   not to use SSL 465.
 * “As for what kind to use, the answer is generally simple: Don’t use SSL on port
   465, it’s been deprecated since 1998 and is only used by Microsoft products that
   didn’t get the memo; use TLS on port 587 instead:” — GitHub Wiki
 * My host is GoDaddy. I checked with them and they tested SMTP on their hosting
   and it worked fine. What are the next steps?
 *  [Sona](https://wordpress.org/support/users/support-web-dorado/)
 * (@support-web-dorado)
 * [10 years, 4 months ago](https://wordpress.org/support/topic/not-getting-emails-7/#post-6827135)
 * [@codeartist](https://wordpress.org/support/users/codeartist/),
 * If the form is sending at least one email, it means that the issue is not caused
   by the form. The form uses standard WordPress email send out function, we do 
   not have any settings for email. Thus if you have email send out issues it is
   most likely caused by your hosting provider. You might have limitations on email
   send out and all of this should be checked with your hosting provider.

Viewing 5 replies - 1 through 5 (of 5 total)

The topic ‘Not Getting Emails’ is closed to new replies.

 * ![](https://s.w.org/plugins/geopattern-icon/contact-form-maker_47749a.svg)
 * [Contact Form by WD - responsive drag & drop contact form builder tool](https://wordpress.org/plugins/contact-form-maker/)
 * [Support Threads](https://wordpress.org/support/plugin/contact-form-maker/)
 * [Active Topics](https://wordpress.org/support/plugin/contact-form-maker/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/contact-form-maker/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/contact-form-maker/reviews/)

## Tags

 * [emails](https://wordpress.org/support/topic-tag/emails/)
 * [form](https://wordpress.org/support/topic-tag/form/)

 * 5 replies
 * 3 participants
 * Last reply from: [Sona](https://wordpress.org/support/users/support-web-dorado/)
 * Last activity: [10 years, 4 months ago](https://wordpress.org/support/topic/not-getting-emails-7/#post-6827135)
 * Status: resolved