Title: not getting emails
Last modified: March 22, 2023

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# not getting emails

 *  Resolved [sshahid12](https://wordpress.org/support/users/sshahid12/)
 * (@sshahid12)
 * [3 years, 4 months ago](https://wordpress.org/support/topic/not-getting-emails-18/)
 * Hello,
 * I downloaded this plugin i wanted to know how do we prompt closing conversation
   and when is the conversation emailed to the specified email?
 * is every conversation emailed even if the person starts and leaves it hanging?

Viewing 5 replies - 1 through 5 (of 5 total)

 *  Plugin Author [QuantumCloud](https://wordpress.org/support/users/quantumcloud/)
 * (@quantumcloud)
 * [3 years, 4 months ago](https://wordpress.org/support/topic/not-getting-emails-18/#post-16587296)
 * Hi,
 * The 1st question is not clear. This is a ChatBot so there is no need to close
   a conversation.
 * The conversation is never emailed to a email. But with the Pro version you can
   check the conversations on the WordPress dashboard.
 * User can choose to email you using the Send a mail feature from the Start menu.
 * Thank you
 *  Thread Starter [sshahid12](https://wordpress.org/support/users/sshahid12/)
 * (@sshahid12)
 * [3 years, 4 months ago](https://wordpress.org/support/topic/not-getting-emails-18/#post-16587552)
 * what i meant by closing conversation was like ending with a bye or something 
   i don’t see that question there.
 * is there a way to know when a person interacts with chatbot?
 * how can we get stat information about the interaction from the chatbot.
 *  Plugin Author [QuantumCloud](https://wordpress.org/support/users/quantumcloud/)
 * (@quantumcloud)
 * [3 years, 4 months ago](https://wordpress.org/support/topic/not-getting-emails-18/#post-16587612)
    1. This is a ChatBot so there is no need to close a conversation. However, the 
       Pro version has a Good bye feature which can also sends the transcript to the
       user.
 * 2. The conversation is never emailed to a email. But with the Pro version, you
   can check the conversations on the WordPress dashboard.
 * Thanks
 *  Thread Starter [sshahid12](https://wordpress.org/support/users/sshahid12/)
 * (@sshahid12)
 * [3 years, 4 months ago](https://wordpress.org/support/topic/not-getting-emails-18/#post-16587669)
 * Thanks a lot for your support!
 *  Plugin Author [QuantumCloud](https://wordpress.org/support/users/quantumcloud/)
 * (@quantumcloud)
 * [3 years, 4 months ago](https://wordpress.org/support/topic/not-getting-emails-18/#post-16587674)
 * You are most welcome!
 * Many thanks for your valuable feedback.

Viewing 5 replies - 1 through 5 (of 5 total)

The topic ‘not getting emails’ is closed to new replies.

 * ![](https://ps.w.org/chatbot/assets/icon-256x256.gif?rev=3334120)
 * [WPBot - AI ChatBot for Live Support, Lead Generation, AI Services](https://wordpress.org/plugins/chatbot/)
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 * [Support Threads](https://wordpress.org/support/plugin/chatbot/)
 * [Active Topics](https://wordpress.org/support/plugin/chatbot/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/chatbot/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/chatbot/reviews/)

 * 5 replies
 * 2 participants
 * Last reply from: [QuantumCloud](https://wordpress.org/support/users/quantumcloud/)
 * Last activity: [3 years, 4 months ago](https://wordpress.org/support/topic/not-getting-emails-18/#post-16587674)
 * Status: resolved