Title: Not getting e-mails
Last modified: August 21, 2016

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# Not getting e-mails

 *  Resolved [hammerhead2048](https://wordpress.org/support/users/hammerhead2048/)
 * (@hammerhead2048)
 * [12 years, 5 months ago](https://wordpress.org/support/topic/not-getting-e-mails/)
 * Greetings,
 * I’ve installed Contact Bank V1.5 for the 1st time. I created a sample form and
   set the e-mail settings for the form. I put the form in a page using the shortcode
   provided [contact_bank form_id=1]. I go to that page and the form shows up. I
   enter the information in the fields and press ‘Submit Form’ button. It seems 
   to work. The entry shows up in the ‘Forms Entries’ but I never get any e-mails.
   I check the spam & Junk Mail folders and the e-mails aren’t there either. Any
   ideas?
 * Thanks for your time.
 * [http://wordpress.org/plugins/contact-bank/](http://wordpress.org/plugins/contact-bank/)

Viewing 5 replies - 1 through 5 (of 5 total)

 *  Plugin Author [Varun Sharma](https://wordpress.org/support/users/contact-banker/)
 * (@contact-banker)
 * [12 years, 5 months ago](https://wordpress.org/support/topic/not-getting-e-mails/#post-4372702)
 * Hi hammerhead2048,
 * Did you selected the form first from the dropdown on the email settings Page 
   and then saved the settings?
 * Also, did you have the email control on your form too?
 * Please let us know.
 * Thanks
 * **Support Team**
 *  [Juraj Petruska](https://wordpress.org/support/users/juraj-petruska/)
 * (@juraj-petruska)
 * [12 years, 5 months ago](https://wordpress.org/support/topic/not-getting-e-mails/#post-4372829)
 * Same problem. Installed version Contact Bank 1.7.2 on WordPress 3.8. Created 
   a form and filled out email settings, but receive no e-mail.
 *  Plugin Author [Varun Sharma](https://wordpress.org/support/users/contact-banker/)
 * (@contact-banker)
 * [12 years, 5 months ago](https://wordpress.org/support/topic/not-getting-e-mails/#post-4372831)
 * Hi Juraj,
 * We downloaded the latest plugin and looked to settings, everything looks fine.
 * Can you share us your login details with us at captcha.bank [at] tech-banker.
   com so we can check what is the issue stopping emails. This would be helpful 
   for other users as well, because it works simply fine on our ends.
 * Thanks
 * **Support Team**
 *  Plugin Author [Varun Sharma](https://wordpress.org/support/users/contact-banker/)
 * (@contact-banker)
 * [12 years, 2 months ago](https://wordpress.org/support/topic/not-getting-e-mails/#post-4372869)
 * Hi,
 * Kindly install the new version 2.0. This bug has been fixed here
 * We have changed the way short-codes work now!
 * So, old short-codes won’t work. You need to do the following :
 * You just need to go to your Page/Post where you want to implement it and then
   above your Text Editor/ WP Editor, there would be a button called Contact Bank.
   Once you click on it, you can generate your short-code easily and quickly.
 * Thanks
 * Support Team
 *  [Jacqueline Brogdon](https://wordpress.org/support/users/jacqueline-brogdon/)
 * (@jacqueline-brogdon)
 * [11 years, 10 months ago](https://wordpress.org/support/topic/not-getting-e-mails/#post-4372879)
 * Downloading the new version didn’t solve my problem. I just started using word
   press, and I am having the exact same problem and I already have the update version
   of the plug-in. I get the emails in the form entries, but I don’t get them in
   my email. Can someone help me remedy this? Thanks!

Viewing 5 replies - 1 through 5 (of 5 total)

The topic ‘Not getting e-mails’ is closed to new replies.

 * ![](https://s.w.org/plugins/geopattern-icon/contact-bank_f07427.svg)
 * [Contact Bank - Contact Form Builder for WordPress](https://wordpress.org/plugins/contact-bank/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/contact-bank/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/contact-bank/)
 * [Active Topics](https://wordpress.org/support/plugin/contact-bank/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/contact-bank/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/contact-bank/reviews/)

## Tags

 * [email](https://wordpress.org/support/topic-tag/email/)

 * 5 replies
 * 4 participants
 * Last reply from: [Jacqueline Brogdon](https://wordpress.org/support/users/jacqueline-brogdon/)
 * Last activity: [11 years, 10 months ago](https://wordpress.org/support/topic/not-getting-e-mails/#post-4372879)
 * Status: resolved