Support » Fixing WordPress » Not Getting Confirm Email

  • I’m trying to change my Contact email address to my gmail address but I’m not getting one to confirm the change.

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  • Moderator t-p


    Also review this help guide:

    Also, ask your hosting provider what’s going on (e.g., if you need tosetup SMTP, if any of their SMTP filtering rules have changed recently; If for some reason your notification emails have been simply queued. etc.). Also see

    • This reply was modified 3 years, 3 months ago by t-p.
    Thread Starter curtds


    I’m sorry, I wasn’t clear on what I’m talking about.

    I’m in Your Profile and under Contact Info I want to change the Email (required) but it says “If you change this we will send you an email at your new address to confirm it. The new address will not become active until confirmed.”

    But I am not getting that email to make the change.

    Moderator James Huff


    Volunteer Moderator

    It sounds like your hosting provider has disabled PHP’s mail() function, which is used by WordPress to send you email notifications, and is also used by contact form plugins and more.

    This is a common safeguard employed by hosting providers when they suspect that another customer on the same server is sending spam emails directly from the server.

    Another alternative is that PHP’s mail() function is still active, but spammer activity from the server has already caused any email sent from it to be blacklisted. This would result in the emails being sent, but never received by any email address with basic anti-spam capabilities.

    You can check this by leaving a comment on your site and checking if you receive an email. Another alternative would be to use the Health Check plugin and sending yourself a test email from the plugin’s Tools tab to see if it works.

    If you didn’t receive a test email, you could try using an SMTP plugin to configure your WordPress site to use your email’s outgoing mail server instead of PHP’s mail() function.

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