Title: Not generating emails
Last modified: August 22, 2016

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# Not generating emails

 *  Resolved [smartglamour](https://wordpress.org/support/users/smartglamour/)
 * (@smartglamour)
 * [11 years, 5 months ago](https://wordpress.org/support/topic/not-generating-emails/)
 * I have had issues with customers not getting emails with a gift card code upon
   purchase – so I just tested it myself. Indeed no email is generated or sent in
   order for me to use the gift card I purchased. Any ideas?
 * [https://wordpress.org/plugins/gift-cards-for-woocommerce/](https://wordpress.org/plugins/gift-cards-for-woocommerce/)

Viewing 4 replies - 1 through 4 (of 4 total)

 *  Plugin Author [Ronin](https://wordpress.org/support/users/rpletcher/)
 * (@rpletcher)
 * [11 years, 5 months ago](https://wordpress.org/support/topic/not-generating-emails/#post-5525738)
 * What steps have you taken to send the Gift Card and do you use any of the premium
   extensions that I offer? Do the gift cards get created and just not send? or 
   are they not even creating?
 *  Thread Starter [smartglamour](https://wordpress.org/support/users/smartglamour/)
 * (@smartglamour)
 * [11 years, 5 months ago](https://wordpress.org/support/topic/not-generating-emails/#post-5525747)
 * I’ve created the gift cards as products – and they can be purchased – but I believe
   nothing is being created. When I go to woocommerce –> gift cards, nothing is 
   there. Additionally – I purchased one myself and filled out the forms to send
   it to myself and nothing was sent.
 * I do not have the extensions, no.
 *  Plugin Author [Ronin](https://wordpress.org/support/users/rpletcher/)
 * (@rpletcher)
 * [11 years, 5 months ago](https://wordpress.org/support/topic/not-generating-emails/#post-5525879)
 * It sounds like it is working correctly. The plugin will allow you to sell and
   use the gift cards however with just the free plugin, you will need to create
   the gift card manually. The receipt will have the Gift Card data on the card.
 * If you are wanting to have the card created automaticlly, you would need to add
   my premium extension that creates the card. You can get it at the link below.
 * [https://wp-ronin.com/downloads/auto-send-email-woocommerce-gift-cards/](https://wp-ronin.com/downloads/auto-send-email-woocommerce-gift-cards/)
 * Ryan
 *  [annastout](https://wordpress.org/support/users/annastout/)
 * (@annastout)
 * [11 years, 4 months ago](https://wordpress.org/support/topic/not-generating-emails/#post-5525985)
 * Hi Ryan,
 * I have purchased the Auto Send premium extension but I am having the exact same
   issue as cited above. I created a Gift Card under products, completed a test 
   transaction, and said to send the gift certificate to me. I never received an
   email, nor is the gift card present under “Gift Cards” in woocommerce.
 * Can you help?
    Thanks, Anna

Viewing 4 replies - 1 through 4 (of 4 total)

The topic ‘Not generating emails’ is closed to new replies.

 * ![](https://s.w.org/plugins/geopattern-icon/gift-cards-for-woocommerce_30546c.
   svg)
 * [WooCommerce - Gift Cards](https://wordpress.org/plugins/gift-cards-for-woocommerce/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/gift-cards-for-woocommerce/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/gift-cards-for-woocommerce/)
 * [Active Topics](https://wordpress.org/support/plugin/gift-cards-for-woocommerce/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/gift-cards-for-woocommerce/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/gift-cards-for-woocommerce/reviews/)

## Tags

 * [email](https://wordpress.org/support/topic-tag/email/)
 * [gift card](https://wordpress.org/support/topic-tag/gift-card/)
 * [gift cards](https://wordpress.org/support/topic-tag/gift-cards/)
 * [not generating](https://wordpress.org/support/topic-tag/not-generating/)
 * [not sending](https://wordpress.org/support/topic-tag/not-sending/)

 * 4 replies
 * 3 participants
 * Last reply from: [annastout](https://wordpress.org/support/users/annastout/)
 * Last activity: [11 years, 4 months ago](https://wordpress.org/support/topic/not-generating-emails/#post-5525985)
 * Status: resolved