• Resolved todoingfamily

    (@todoingfamily)


    Hi there

    We have installed, created popups and slideins and they are not appearing. Have tried to make display logged out, through incognito, desktop and mobile.

    When we do embed, the script shows and doesnt operate either, using shortcode or raw html.

    Is there a known conflict preventing it working?

    Should pop up after 20 seconds on home page above.

    Thanks!

    JD.

    The page I need help with: [log in to see the link]

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  • Plugin Support Dimitris – WPMU DEV Support

    (@wpmudev-support6)

    Hello there @todoingfamily,

    hope you’re doing well and I’m sorry for the inconvenience on this.
    I can see that there’s a console error, could you please proceed with a conflict test to ensure that this isn’t causing by a combination of plugins/theme?

    First, create a recent backup in case you lose any settings during the test and have to restore to a previous working state.
    Then deactivate all plugins and MU-plugins apart from Hustle, activate a default theme like TwentySeventeen, clear all caches and check again if the issue is still there. If not, it means that something is conflicting, so start activating the remaining plugins and theme, one by one this time, checking every time for the reported issue, until you reproduce the issue, thus finding the conflicted combination. The following flowchart image can assist you during this test: https://premium.wpmudev.org/wp-content/uploads/2015/09/Support-Process-Support-Process.gif
    If this is a live website with traffic, I’d rather advise to create a staging environment, meaning a complete and exact copy of this installation into another location/folder in the same server, using a separate database, and perform the test in there instead without worrying about the live site.

    Looking forward to getting your results!
    Thank you,
    Dimitris

    Plugin Support Dimitris – WPMU DEV Support

    (@wpmudev-support6)

    Hello there @todoingfamily,

    it’s been a while since we’ve heard back from you so I’m marking this as resolved. Feel free to post back any updates and re-open this and we can carry on troubleshooting. 🙂

    Thank you,
    Dimitris

Viewing 2 replies - 1 through 2 (of 2 total)
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