• Misleading description on reviews where I found this plugin…..it was described as free firewall plugin…..and I’ve always had bad experiences with Sucuri

    • This topic was modified 4 months, 2 weeks ago by  captainbrett.
Viewing 3 replies - 1 through 3 (of 3 total)
  • Hello @captainbrett,

    Can you please explain why “misleading”?

    Is it because you thought the “Firewall” was free, even though the description of the plugin clearly says that it is not? Or is there any feature in the plugin that didn’t work out of the box without extra configuration?

    I appreciate you giving this plugin a try though.

    I hope you can find something better.

    Thank you.

    Maybe misleading was a bad choice for a word. But I’ve always skipped the fine print. I had hoped this plugin would redeem my prior poor experiences with Sucuri. It was listed in the top six best “free” firewall plugins….that was more what I found to be incorrect ….didn’t find the free features very comprehensive/useful….but you probably didn’t write that article so I can’t really hold you responsible for that being misleading, can I ?…..and I did Wordfence

    Thank you so much for taking the time to write this review.

    I genuinely appreciate every critique because that way I can improve the project a bit more. I apologize for the lack of clarity in the description page, specially regarding the features that are only available when people purchase the “Firewall” service. I’ll talk with the marketing team at Sucuri to see if we can change the text to make it more obvious that it requires a subscription in order to be able to use it.

    didn’t find the free features very comprehensive/useful

    That’s fair, the free features were originally implemented as complementary tools to the premium services that the company provides to its customers. The popularity of the plugin grew, and more people in the community started using it. Unfortunately, we have no control over what people recommend in the forums. I usually try to clarify things as much as possible, here is an example [1].

    I’ll try to implement more useful features.

    Thank you very much.

    [1] https://wordpress.org/support/topic/very-satisfied-64/#post-11363788

Viewing 3 replies - 1 through 3 (of 3 total)
  • You must be logged in to reply to this review.