Support » Plugin: Post SMTP Mailer - Email Log - SMTP Connector » Not Found & This email has empty body

  • Resolved equisele

    (@equisele)


    Hi,

    First of all, great plugin to inspect mail traffic between server and website.

    Now, the issue. Everything seems to go out correctly but certain emails are getting errors as:

    We are receiving in solution column “Not found, check status column for more info” and a Status “This email has empty body”.

    When we try to inspect the transcript, I get the following empty popup:

    https://prnt.sc/hmNNDM8eUAaF

    Any ideas to do a deeper inspection of what is generating this error?

    Thanks in advance,

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support A.Tariq

    (@arsalantariq)

    Hi @equisele

    Hope you are doing good.

    Please provide diagnostic test Logs and Test email logs.

    Let me know which email service you are using?

    Thanks

    Thread Starter equisele

    (@equisele)

    Hi Tariq,

    I remove domain due to client privacy.

    Here you have diagnostic test log:

    Mailer: postsmtp
    HostName: *******.com
    cURL Version: 7.71.0
    OpenSSL Version: OpenSSL/1.1.1d
    OS: Linux ***.**.es 3.10.0-962.3.2.lve1.5.66.el7.x86_64 #1 SMP Mon Feb 7 15:53:01 UTC 2022 x86_64
    PHP: Linux 7.4.28 C
    PHP Dependencies: iconv=Yes, spl_autoload=Yes, openssl=Yes, sockets=Yes, allow_url_fopen=Yes, mcrypt=No, zlib_encode=Yes
    WordPress: 5.8.4 es_ES UTF-8
    WordPress Theme: *********
    WordPress Plugins: ManageWP – Worker, WP-Furigana, Application Passwords, Asgaros Forum, Astra Pro, Better Notifications for WP, Complianz | GDPR/CCPA Cookie Consent, Join.chat, Duplicate Page, Elementor Pro, Elementor, Email Log, Force First and Last Name as Display Name, GA Google Analytics, H5P, Imsanity, Insert Headers and Footers, LearnDash LMS – Course Grid, LearnDash LMS – Elementor, LearnDash LMS – MemberPress Integration, Notes for LearnDash, LearnDash LMS – Notifications, Private Sessions for LearnDash, LearnDash LMS – ProPanel, Loco Translate, MemberPress Active Campaign – Tags Version, MemberPress Developer Tools, MemberPress Elementor Content Protection, MemberPress Developer (Legacy), MemberPress Toolbox – Set Display Name, One User Avatar, Optimus, PNG to JPG, Post SMTP, LearnDash LMS, Shortcodes Ultimate, SiteOrigin CSS, SupportCandy, Thrivecart2Holded, Uncanny Toolkit for LearnDash, Uncanny Toolkit Pro for LearnDash, UpdraftPlus – Backup/Restore, User Role Editor, Username Changer, WP-Cron Status Checker, WP Crontrol, WP Rocket, WPForms
    WordPress wp_mail Owner: /home/*****/*****.**********.com/wp-content/plugins/post-smtp/Postman/PostmanWpMailBinder.php
    WordPress wp_mail Filter(s): wp_staticize_emoji_for_email, PostsmtpMailer->get_mail_args, EmailLog\Core\EmailLogger->log_email
    WordPress phpmailer_init Action(s): PostsmtpMailer->phpmailer_smtp_init
    Postman: 2.0.24
    Postman Sender Domain (Envelope|Message): ******.*** | ******.***
    Postman Prevent Message Sender Override (Email|Name): Yes | Yes
    Postman Active Transport: SMTP (smtps:login://mail.******.***:465)
    Postman Active Transport Status (Ready|Connected): Yes | Yes
    Postman Deliveries (Success|Fail): 32658 | 703`
    ____________________

    Connectivity Test: https://prnt.sc/a_0jr7pZ5sEr
    ____________________

    The other information about Test email logs is what I sent in previous email.

    Thanks in advance

    • This reply was modified 4 months ago by equisele.
    Plugin Support A.Tariq

    (@arsalantariq)

    @equisele

    ok, I will reproduce it, but can you share the use case of this issue?

    I need to test it on my staging websites but I need flow from you, what steps do you do when you get this error.

    Thanks

    Thread Starter equisele

    (@equisele)

    Hi Tariq,

    Thanks you so much for your support.

    It will be solved by LearnDash dev team shortly. It’s an development issue they actually have with them plugin.

    Kind regards,

    Plugin Support A.Tariq

    (@arsalantariq)

    @equisele thanks for updating us.

Viewing 5 replies - 1 through 5 (of 5 total)
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