Support » Plugin: Header Footer Code Manager » Not Finding Posts

  • Resolved aaronshap

    (@aaronshap)


    Hello,

    Thanks for this plugin!

    We are having a problem in creating a snippet for a specific post. When we choose “Specific Posts”, the “Post List” field is empty, even though we have dozens of posts. There are just three dots (…) and nothing happens when I click into it. It just doesn’t load any of the Posts on our site.

    However, when I change the setting to “Specific Pages”, “Specific Categories”, or anything else, this drop-down list works fine.

    What is the problem we are having? Is there any known conflict with ACF or another plugin?

    Thank you!

Viewing 1 replies (of 1 total)
  • Plugin Support 99robotsteam

    (@99robotsteam)

    Hello @aaronshap – We do not think it is a conflict with ACF as we currently use the plugin on some of our sites which run on ACF without any such issues. Our plugin is lightweight and coded according to the WordPress standards and does not have any known conflicts with any of the major WP plugins.

    To test for a conflict – here are a few steps that might help you:

    ​We recommend that you perform this test on your staging site and that you backup your site.  If you do not have a staging site then you might not be able to perform this test as deactivating plugins or your theme will greatly impact the look and functionality of your site.

    Before you perform this test please make sure you have the latest version of our productWordPress and PHP.

    1. Deactivate all other plugins on your site besides our plugin
    2. Test to see if the plugins features work as you would expect.  If they do work then you have a plugin conflict.  You should now activate each plugin on your site one by one until our plugin’s features do not work.  This will help you determine what plugin exactly is causing the conflict.
    3. If our product still is not functioning properly, then you can try to deactivate your theme to see if there is a theme conflict.  This is a last resort and should only be done if you have a staging site or your site has not gone live yet.  If our product works after deactivating your theme then you have a theme conflicts, but if our product still does not work then it appears that our product has a bug.
    4. If you have completed all of these tests and our product does not function properly with a default WordPress theme like twenty seventeen and all plugins deactivated, then it seems that our product has a bug and we will continue to work with you to solve this issue.

    Please let us know if you have any questions about this conflict testing procedure.

    Thank you,

Viewing 1 replies (of 1 total)
  • The topic ‘Not Finding Posts’ is closed to new replies.