Support » Plugin: WooCommerce » Not even a complicated password allows the creation of account

  • thecovered

    (@thecoveredcollection)


    Hello,

    When creating a password for a customer account via the my account or checkout pages and when updating the existing password via the edit account page, no matter how complicated or difficult the password is, as soon as you begin typing into the password field, a sad face πŸ™ appears by the side of the input field and the ‘update’ or ‘register’ buttons are grey-ed out. Here is a screen shot http://imgur.com/5pynLwt

    I have troubleshooted by deactivating all plugins except Woocommerce and the issue still exists.

    I have researched forums and have added the php snippet below which disables the password strength completely, which worked, but this isn’t the solution I’m looking for.

    function iconic_remove_password_strength() {
    wp_dequeue_script( ‘wc-password-strength-meter’ );
    }
    add_action( ‘wp_print_scripts’, ‘iconic_remove_password_strength’, 10 );

    I also decreased the password strength with the following script but it didn’t do anything. It behaved just as before when no matter how complicated the password is, the ‘update’ and ‘register’ buttons are grey-ed out; not allowing the customer to create an account or update their existing password.

    function iconic_min_password_strength( $strength ) {
    return 2;
    }

    add_filter( ‘woocommerce_min_password_strength’, ‘iconic_min_password_strength’, 10, 1 );

    The website in question is https://www.thecoveredcollection.com

    Below is the status report for the website.

    
    ### WordPress Environment ###
    
    Home URL: https://www.thecoveredcollection.com
    Site URL: https://www.thecoveredcollection.com
    WC Version: 3.1.1
    Log Directory Writable: βœ”
    WP Version: 4.8
    WP Multisite: –
    WP Memory Limit: 256 MB
    WP Debug Mode: –
    WP Cron: βœ”
    Language: en_GB
    
    ### Server Environment ###
    
    Server Info: Apache
    PHP Version: 7.0.21
    PHP Post Max Size: 64 MB
    PHP Time Limit: 600
    PHP Max Input Vars: 5000
    cURL Version: 7.38.0
    OpenSSL/1.0.1t
    
    SUHOSIN Installed: –
    MySQL Version: ❌ 5.5.55 - We recommend a minimum MySQL version of 5.6. See: WordPress requirements
    Max Upload Size: 64 MB
    Default Timezone is UTC: βœ”
    fsockopen/cURL: βœ”
    SoapClient: βœ”
    DOMDocument: βœ”
    GZip: βœ”
    Multibyte String: βœ”
    Remote Post: βœ”
    Remote Get: βœ”
    
    ### Database ###
    
    WC Database Version: 3.1.1
    WC Database Prefix: v8801d3ncf
    woocommerce_sessions: βœ”
    woocommerce_api_keys: βœ”
    woocommerce_attribute_taxonomies: βœ”
    woocommerce_downloadable_product_permissions: βœ”
    woocommerce_order_items: βœ”
    woocommerce_order_itemmeta: βœ”
    woocommerce_tax_rates: βœ”
    woocommerce_tax_rate_locations: βœ”
    woocommerce_shipping_zones: βœ”
    woocommerce_shipping_zone_locations: βœ”
    woocommerce_shipping_zone_methods: βœ”
    woocommerce_payment_tokens: βœ”
    woocommerce_payment_tokenmeta: βœ”
    MaxMind GeoIP Database: βœ”
    
    ### Security ###
    
    Secure connection (HTTPS): βœ”
    Hide errors from visitors: βœ”
    
    ### Active Plugins (41) ###
    
    Final Tiles Grid Gallery Lite: by Green Tree Labs – 3.0.4
    Akismet Anti-Spam: by Automattic – 3.3.3
    Child Theme Configurator: by Lilaea Media – 2.2.8.1
    CSSHero: by CssHero.org – 2.3
    Google Analytics for WordPress by MonsterInsights: by MonsterInsights – 6.2.0
    Google Authenticator: by Henrik Schack – 0.48
    Insert Headers and Footers: by WPBeginner – 1.4.2
    Jetpack by WordPress.com: by Automattic – 5.1
    Limit Login Attempts: by Johan Eenfeldt – 1.7.1
    MailChimp for WooCommerce: by MailChimp – 2.0.0
    MailChimp for WordPress: by ibericode – 4.1.5
    My Custom Functions: by Arthur Gareginyan – 4.4.1
    Post Types Order: by Nsp Code – 1.9.3.1
    Quick and Easy FAQs: by M Saqib Sarwar – 1.0.3
    Regenerate Thumbnails: by Alex Mills (Viper007Bond) – 2.2.6
    Shortcodes in Menus: by Gagan Deep Singh and Saurabh Shukla – 3.1
    Simple Custom CSS: by John Regan
    Danny Van Kooten – 3.3
    
    Page Builder by SiteOrigin: by SiteOrigin – 2.5.8
    SiteOrigin CSS: by SiteOrigin – 1.1.4
    SiteOrigin Widgets Bundle: by SiteOrigin – 1.9.3
    Storefront Top Bar: by Wooassist – 1.1.1
    Themify Product Filter: by Themify – 1.0.7
    TinyMCE Advanced: by Andrew Ozz – 4.6.3
    UpdraftPlus - Backup/Restore: by UpdraftPlus.Com
    DavidAnderson – 1.13.4
    
    W3 Total Cache: by Frederick Townes – 0.9.5.4
    WC Secondary Product Thumbnail: by Hendy Tarnando – 1.2.1
    WF Cookie Consent: by wunderfarm – 1.1.2
    Wish List for WooCommerce: by Algoritmika Ltd – 1.2.10
    Booster Plus for WooCommerce: by Algoritmika Ltd – 1.1.0
    WooCommerce Customizer: by SkyVerge – 2.5.0
    WooCommerce Stripe Gateway: by WooCommerce – 3.1.7
    Booster for WooCommerce: by Algoritmika Ltd – 2.9.0
    Woocommerce Products Per Page: by Jeroen Sormani – 1.2.2
    WooCommerce Quantity Increment: by Automattic
    WooThemes – 1.1.0
    
    WooCommerce: by Automattic – 3.1.1
    Yoast SEO: by Team Yoast – 5.0.1
    WP Gallery Custom Links: by johnogg – 1.12
    WP Responsive Menu: by MagniGenie – 2.0.7
    WP Tiles: by Mike Martel – 1.1.2
    WP Updates Notifier: by Scott Cariss – 1.4.4
    WPFront Scroll Top: by Syam Mohan – 1.5
    
    ### Settings ###
    
    API Enabled: βœ”
    Force SSL: βœ”
    Currency: GBP (Β£)
    Currency Position: left
    Thousand Separator: ,
    Decimal Separator: .
    Number of Decimals: 2
    Taxonomies: Product Types: external (external)
    grouped (grouped)
    simple (simple)
    variable (variable)
    
    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)
    
    ### WC Pages ###
    
    Shop base: ❌ Page not set
    Basket: #6 - /basket
    Checkout: #7 - /checkout
    My account: #8 - /my-account
    
    ### Theme ###
    
    Name: Storefront Child
    Version: 2.1.7.1487265606
    Author URL: https://woocommerce.com/
    Child Theme: βœ”
    Parent Theme Name: Storefront
    Parent Theme Version: 2.2.4
    Parent Theme Author URL: https://woocommerce.com/
    WooCommerce Support: βœ”
    
    ### Templates ###
    
    Overrides: –
    

    Please help!

    Many thanks.

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